GE HealthCare · 15 hours ago
Field Service Engineer 2
Arkansas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expGE HealthCare is a leading global medical technology and digital solutions innovator. As a Field Service Engineer 2, you will be responsible for the installation, maintenance, troubleshooting, and repair of complex medical imaging and diagnostic equipment, ensuring optimal performance and exceptional customer service within the assigned territory.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
U.S. Citizen Only
Responsibilities
Perform preventative maintenance, corrective maintenance, installations, and upgrades on a variety of GE Precision Healthcare medical equipment, including but not limited to MRI, CT, X-ray, Ultrasound, and Nuclear Medicine systems
Diagnose and resolve complex technical issues, utilizing schematics, service manuals, and diagnostic tools to identify root causes and implement effective solutions
Manage assigned service calls efficiently, prioritizing urgent issues, and maintaining detailed records of all service activities, parts used, and time spent
Provide technical support and training to healthcare professionals on equipment operation and basic troubleshooting procedures
Develop and maintain strong relationships with customers, ensuring high levels of satisfaction through professional and timely service delivery
Adhere strictly to GE Precision Healthcare's quality standards, safety protocols, and regulatory requirements (e.g., FDA, HIPAA) in all aspects of work
Maintain accurate inventory of service parts and tools, ensuring proper calibration and functionality of test equipment
Collaborate effectively with sales, applications, and technical support teams to address customer needs and improve product performance
Participate in ongoing training and professional development to stay current with new technologies and product enhancements
Manage travel logistics within the assigned territory, including driving to customer sites and potentially staying overnight for multi-day projects
Qualification
Required
Associate's degree in Biomedical Engineering, Electrical Engineering, Electronics Technology, or a related technical field; Bachelor's degree preferred
Equivalent military technical training and experience may substitute for formal education
Minimum of 2 years of experience in field service engineering, preferably with medical imaging equipment or complex electro-mechanical systems
Strong understanding of electronics, mechanics, optics, and computer networking principles
Proficiency in diagnosing and troubleshooting complex hardware and software issues
Excellent communication, interpersonal, and customer service skills
Ability to work independently and manage time effectively in a field-based environment
Demonstrated ability to read and interpret schematics, wiring diagrams, and technical manuals
Valid driver's license and a clean driving record are required
Ability to lift and move heavy equipment (up to 50 lbs) and work in various physical environments, including hospitals and clinics
Willingness to work flexible hours, including on-call rotations and occasional weekends, as needed
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
Benefits
Relocation Assistance Provided: Yes
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
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