JPMorganChase · 18 hours ago
Cross Skill Manager I - Houston Chase Private Client
9900 Katy Fwy, Houston, TX, 77055, US
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is a leading financial services firm helping customers achieve their financial goals. As a Cross-Skill Team Manager I, you will lead a team of specialists, driving operational excellence and ensuring compliance while meeting key service metrics.
Asset ManagementBankingFinancial Services
Responsibilities
Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications
Make informed business decisions using your independent judgement, skill set, subject matter expertise, documented policies and procedures, empowerments, and relationships to enhance the performance of the department and business through active participation on specific teams and as part of the site leadership team
Identify and own end-to-end process improvement opportunities, recommend solution(s), contribute to process/policy change which may be led by change management leadership team, implement changes, and develop and maintain training content as necessary
Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation
Qualification
Required
Minimum 3 years customer service experience
Verbal and written communication skills
Influencing skills
Change implementation skills
Prioritization skills
Data analysis skills
High School diploma/GED required
Preferred
Preferably 2 years in a call center environment
Previous financial industry experience preferred
Experience in one of the segments that are supported by this cross-skill combination strongly preferred
People management experience preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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