Coordinated Care Alliance NY · 8 hours ago
Chief Operating Officer
New York, NY 10018
Full-time
Onsite
Director/Executive
$290K/yr - $325K/yr
10+ years expCoordinated Care Alliance NY is focused on delivering person-centered IDD services. The Chief Operating Officer will lead an executive management team to foster operational excellence and implement strategic plans to achieve organizational growth.
Responsibilities
Working in partnership with the CEO and executive leadership team, create the strategic five-year plan and implement tactical operational plans to achieve it
Coordinate the annual operations plan for the three organizations, CCANY, LIFEPlan CCO NY and ACA NY
Lead the performance management process that measures and evaluates progress against goals for the organization(s)
Provide for all staff a strong day-to-day leadership presence; bridge MSO and CCO operations and support a strong, collaborative work environment
Lead and manage the organization’s vice presidents, who have the following responsibilities: Program Operations, Human Resources, Information Technology, External Relations, Quality Assurance
Continue to drive quality care management services through the two Coordinated Care Organizations as demonstrated by improvements in all key impact measurements including member satisfaction
Meet all internally developed and external regulatory quality and compliance metrics
Identify complex members or members going through transitions to ensure they receive the care management support that they need
Implement innovative, best practice approaches to meeting member needs
Ensure clinical support is used appropriately in the delivery of care management services
Instill a human capital development and “coaching” culture within the organizations; upgrade human resources functions including: recruitment, retention, training, development, compensation and benefits, employee relations, and performance evaluation
Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organizations overall
Working with our dedicated stakeholder teams, foster and maintain positive relationships with all stakeholders, including members, providers, and government
Continue to develop and promote our member engagement and advocacy strategy
Working with our marketing and communications team, continue to build our brand recognition
Accountability for the overall creation and implementation of our quality assurance plan including operational best practices for both CCOs and the maintenance of care management processes per OPWDD, DOH policies and regulations as they pertain to our organization
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
Maintains confidentiality
Qualification
Required
Master's degree in business administration, Management, or a related field
10+ years of senior leadership experience, with at least 5 years in an operational leadership role
Knowledge of the IDD services, Medicaid, OPWDD and the NYS healthcare system
Proven track record of scaling operations and improving business performance
Strong financial acumen, analytical, and strategic planning skills
Excellent leadership, communication, and problem-solving abilities
Results - Proven track record of exceeding outcomes with a quality and bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness
Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Capacity Building - Ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly
Leadership and Organization - Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
General Management - Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing
Must possess a valid Driver's License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR Must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed
Company
Coordinated Care Alliance NY
Coordinated Care Alliance NY, or CCANY, was formed as a collaboration between ACANY and LIFEPlan CCO to improve quality and efficiency in administrative and support services for both Care Coordination Organizations.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase