LexisNexis Risk Solutions · 11 hours ago
Client Success Manager
United States
Full-time
Remote
Mid Level
$72K/yr - $119K/yrLexisNexis Risk Solutions is a key partner in risk assessment, providing innovative solutions to enhance customer experience. The Client Success Manager will work closely with customers and sales partners to optimize product usage, drive adoption, and resolve complex issues to ensure maximum value from the solutions.
AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware
Responsibilities
Developing and executing Client Engagement Plans, including early-year planning meetings with partnered sales representatives to identify top accounts, key needs, and engagement strategies
Planning and delivering Quarterly Business Reviews (QBRs), account reviews, and customized reporting aligned to customer goals and sales strategies
Monitoring account health, transaction volumes, and product usage to ensure optimal performance and identify opportunities for improvement
Expanding customer use cases by identifying new applications of products that deliver additional business value
Providing product expertise by answering customer and sales partner questions related to features, functionality, and performance insights
Delivering regular and ad-hoc reporting, including investigations related to customer incidents or performance concerns
Educating customers on product capabilities, enhancements, and new releases to drive adoption and satisfaction
Executing post-implementation updates, including workflow or configuration changes requested by customers
Providing second-level support following incidents, investigating root causes, coordinating resolution, and clearly communicating outcomes to customers
Supporting and maintaining expertise across a portfolio of products including Instant ID, Instant Verify, FraudPoint, FlexID, TrueID, RDP, RMS, and related identity and fraud solutions
Qualification
Required
Proven experience in client success, account management, customer support, or a related role
Strong ability to analyze account performance, interpret data, and translate insights into actionable recommendations
Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
Demonstrated ability to manage multiple accounts and priorities in a fast-paced, customer-focused environment
Experience collaborating cross-functionally with sales, product, and support teams
Strong problem-solving skills with a customer-first mindset and attention to detail
Ability to quickly learn complex product suites required
Preferred
Familiarity with fraud, identity, or risk management products preferred
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision coverage
Retirement Benefits: 401(k) with company match and Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance Program, and generous time-off policies
Insurance: Short- and long-term disability, life and accidental death insurance, critical illness, and hospital indemnity coverage
Family Benefits: Paid parental leave, family care leave, adoption and surrogacy benefits
Spending Accounts: Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
Community & Inclusion: Paid time to participate in Employee Resource Groups and volunteer with charities of your choice
Company
LexisNexis Risk Solutions
LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.
Founded in 2000
10001+ employees
H1B Sponsorship
LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (129)
2024 (132)
2023 (86)
2022 (98)
2021 (125)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Bill Madison
CEO - Insurance Solutions
Mark Kelsey
Chief Executive Officer, LexisNexis Risk Solutions
Recent News
2026-01-22
BiometricUpdate.com
2025-12-27
Company data provided by crunchbase