McCann Industries, Inc. · 4 hours ago
Junior Systems Administrator
IL - Addison - Addison, IL 60101
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expMcCann Industries, Inc. is a trusted supplier serving contractors and municipalities by providing essential supplies and support. The Junior Systems Administrator will facilitate employee service issues, respond to customer inquiries in a helpdesk environment, and assist with IT-related tasks to ensure smooth operations.
Building MaterialReal Estate
Responsibilities
Receive and facilitate employee service issues, service/support request, escalations, and problem/trouble remediation
Respond to customer inquiries, performing in a helpdesk type of environment, including, but not limited to, scheduling of work, troubleshooting options and techniques, performance failure or service incidents related to Provider/Carrier, network (LAN/WAN), hardware, software, infrastructure, and/or user training and errors
Clear service issues, tickets, and escalations through observation, diagnostics, reviewing documentation and knowledgebase articles, skill sets, deductive reasoning, and manufacturer support
Follow-up, plan, organize, and work assigned tickets and assist personnel in all elements of Information technology including the installation, modification, testing, repair and maintenance of server-based systems and associated equipment
Document and detail job-related activity (e.g. service orders showing work performed location of equipment, time and parts used for repairs and/or modifications, weekly time sheets, etc.)
Instruct, train, and work with coworkers on operation of customer equipment to ensure user knowledge of systems
Create and manage a vendor support playbook
Assist with security initiatives
Determine requirements and discuss appropriate courses of action with managers, technical support, or subcontractors
Ensure that requests are in accordance with applicable internal standards and budget guidelines
Ensure on-going knowledge growth and proficiency with Intellidealer, White Cup, technician EST/support software, and any other required business applications
Document all information including notes, time entries, instructions, memos, etc.…
Travel to branches to provide onsite support as well as assist in new projects that support company initiatives
Qualification
Required
Associate's degree or trade school/certification equivalent
Must have reliable transportation
Preferred
CompTIA A+ certification is preferred but not required
1-2 years of helpdesk experience is preferred but not required
Additional technical certifications are a bonus from CompTIA, Fortinet, Microsoft, or other vendors that may be in the McCann environment
Benefits
Competitive salary and eligibility for bonus program
Opportunities for growth
Health benefits
401K with Company match
Paid time off and holiday pay
Professional development opportunities
Company
McCann Industries, Inc.
McCann Industries is a construction company that provides equipment, supplies, service, and rental services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim McCann
CEO
Company data provided by crunchbase