Ellie Mental Health · 10 hours ago
Client Care and Billing Specialist
Warrington, PA 18976
Full-time
Hybrid
Entry, Mid Level
$20/hr - $20/hr
2+ years expEllie Mental Health is redefining mental health care by combining clinical excellence with compassionate service. They are seeking an experienced Mental Health Client Care and Billing Specialist to join their revenue cycle team, responsible for managing client communications, insurance claims, and billing inquiries to ensure smooth operations.
Child CareClinical TrialsHealth CareMental HealthTherapeutics
Responsibilities
Be the first point of contact—answer calls, manage emails, and greet clients with warmth and professionalism
Schedule client appointments and coordinate care to ensure seamless support
Maintain compliance with charts, insurance billing, and office documentation
Work collaboratively with our team
Submit insurance claims (primary and secondary) accurately and in a timely manner
Review and resolve rejected/denied claims
Manage aging reports and follow up on unpaid claims or denied claims and work with insurance companies to resolve discrepancies
Monitor claim status and ensure timely reimbursement in accordance with payer timelines
Handle patient billing inquiries and provide clear and compassionate explanations regarding account balances
Assist with audits, reporting, and month-end reconciliation as needed
Make calls to collect patient co-pays/co-insurance
Verify patient insurance information and eligibility
Post insurance and patient payments
Send patient statements and respond to billing inquiries
Maintain HIPAA compliance and confidentiality
Collaborate with clinical and admin teams on documentation and coding best practices
Perform other duties as assigned by Clinic Director
Qualification
Required
2+ years of medical billing experience, preferably in mental or behavioral health with Strong knowledge of CPT, ICD-10, and EHR/PM systems (Valant preferably)
Proven proficiency with both private insurance and Medicare billing, including eligibility verification, authorizations, claims submission, and appeals
Familiarity with BCBS, IBX, Aetna, United, Cigna, Optum, Medicare and other major Pennsylvania payers
Hands-on experience contributing to the full revenue cycle — from patient intake and coding through payment posting, denial management, and reporting
Comfortable working with billing software, clearinghouses, and electronic health record (EHR) systems; ability to adapt to new technologies and AI-driven solutions
Strong communication skills—able to work independently and as part of a team
Ability to manage multiple tasks in a fast-paced healthcare environment
Preferred
Bachelor's degree required (Healthcare Administration, Business, or related field preferred)
Experience with multi-location practices or credentialing support
Valant EHR: 1 year (Preferred)
Benefits
Company parties
Competitive salary
Flexible schedule
Company
Ellie Mental Health
Ellie Mental Health provides mental health care for couples counseling, child.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Princeton Equity Group
2022-05-03Private Equity
Leadership Team
Edward Copain
Chief Executive Officer - Louisiana / Gulf Coast
Erin Pash
Chief Executive Officer
Recent News
The Virginian-Pilot
2026-01-22
Behavioral Health Business
2026-01-03
Behavioral Health Business
2025-12-25
Company data provided by crunchbase