Euna Solutions · 8 hours ago
Team Lead, Professional Services
Atlanta, Georgia, United States
Full-time
Hybrid
Mid, Senior LevelEuna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. The Team Lead role drives customer implementations and adoption of Euna Grants, managing a team of Implementation Managers and ensuring successful customer engagement.
Computer Software
Responsibilities
Serves as the Subject Matter Expert for the customer during the implementation/onboarding process and as the ultimate person responsible for the customer achieving project goals
Builds relationships with all levels within the customer organization (executive sponsor to system user)
Has a solid understanding of the Grant Lifecycle, the steps that are required, and the role that technology can play in that lifecycle
Develops a thorough understanding of the Euna Grants Implementation Methodology and adapt it, as necessary, to the needs of the customer
Leads an Implementation Team performs the majority of tasks held by other roles, while also appropriately assisting, delegating, and overseeing the accomplishment of tasks from the Project Manager, Technical Solutions Specialists, and other implementation personnel
Has or can develop excellent understanding of Euna Grants’ functionality
Understands Change Management and can articulate and execute against Change Management plans with Customers while driving full product adoption and facilitating long-term success
Leads customer status calls in order to articulate the project progress, key next steps, and known issues with plans to remediate them
Leads product training sessions, either remotely or on-site
Identifies project risks in a timely manner and appropriately escalate internally to manage successful outcomes
Manages scope, cost, and timeline, and hold customer responsible accordingly
Has the ability to travel, as appropriate, in order to build the necessary relationships and ensure a successful implementation
Non-traditional hours may be needed, but not weekends
Manages a team of Implementation Managers
Establishes processes to improve upon operational effectiveness of implementation, which may include assessing and managing specialized training/operational requirements for customers
Identifies internal training needs and plays a key role in the onboarding of new hires
Serves as Liaison to Euna Grants’ Development Teams regarding customer integrations
Partners with Product and Development teams on enhancing Euna Grants functionality
Participates in cross-functional team activities that may include requirements gathering, business process modeling, Statement of Work development, and RFP support
Qualification
Required
Experience managing and leading teams
Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient
Experience interacting and working collaboratively in a virtual setting
The ability to interact with business stakeholders, both internally and externally simultaneously, to bridge gaps and manage communications
Proficiency at managing multiple priorities and deadlines simultaneously
Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to customer executives
Ability to self-manage and be an independent member within the larger project team
Team oriented and comfortable with regular performance feedback
Passionate about exceeding goals and delivering a result
Highly analytical, data-driven
Competent in MS Office
High degree of comfort with technology and CRM tools
Ability to travel up to 25%
Preferred
CGMS certification or eligibility to achieve CGMS certification is strongly desired
Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired
B.S. or B.A. degree or equivalent experience
Experience with software integrations
Benefits
Competitive wages
Wellness days
Community Engagement Committee
Flexible Work Days
Benefits
Culture committee
Company
Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Amburgey
Chief Executive Officer
Martin Lind
Vice President, Business Development and Strategic Partnerships
Recent News
2024-03-29
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