Accenture · 11 hours ago
Google Customer Engagement Suite Contact Center as a Service Senior Engineer
Morristown, 1 Speedwell Ave, Corp
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $213K/yr
7+ years expAccenture is a premier Google Cloud partner helping organizations modernize data ecosystems. They are seeking a Senior Engineer with strong experience in Google’s Customer Engagement Suite to develop and implement complex solutions for clients, ensuring alignment with business goals and industry trends.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & Google CES CCaaS solution
Architects and provides technical recommendations and analysis between Google CES CCaaS product offerings and client’s environments
Designs, configures and implements Google CES CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints
Works with software and technology partners to design & deliver Service-focused solutions
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
Manages day to day on-shore and off-shore project teams during the project lifecycle
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
Qualification
Required
Minimum of 7 years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions
Minimum of 7 years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc
Minimum of 7 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc
Bachelor's degree in Computer Science, Engineering or equivalent or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Preferred
Minimum 7 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms
Hands-on experience, solutioning and implementing Google Customer Engagement Suite, including Google CCaaS
Strong understanding how Generative AI is reshaping this industry
Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)
Benefits
Medical
Dental
Vision
Life
Long-term disability coverage
A 401(k) plan
Bonus opportunities
Paid holidays
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
Aditya Tandon
Intelligent Automation Canada Lead
Recent News
2026-01-22
2026-01-22
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