Auberge du Soleil · 1 day ago
Vice President, Operations - Americas
7250 Woodmont Ave, Bethesda, MD 20814, USA
Full-time
Onsite
Director/Executive
15+ years expAuberge du Soleil is a luxury hospitality company that oversees a portfolio of unique hotels and resorts. They are seeking a Vice President of Operations for the Americas to drive operational performance, enhance guest experiences, and ensure brand standards across their properties in the region.
Hospitality
No H1B
Responsibilities
Strategic operational oversight of assigned properties, ensuring alignment with Auberge’s brand, values, and standards of excellence
Collaborate closely with each property General Managers, and performance team to optimize guest satisfaction, operational efficiency, and profitability
Monitor and improve key performance indicators including ADR, RevPAR, GOP, NPS, employee engagement, and quality assurance scores
Oversee owner relations with all stakeholders earning trust and building confidence
Responsible for the key areas that contribute to the positioning and strategy of an opening or property transitioning into the collection
Analyze market trends and competitive landscapes to inform strategy and decision-making
Support the development and execution of long-term strategies to grow revenue, increase profitability, and maintain industry-leading guest service
Participate in the planning and opening of new properties, ensuring smooth integration and operational excellence from day one
Partner with key departments, Wellbeing and Food & Beverage to drive performance, ensure consistent processes and experiences
Mentor and develop property-level leadership teams, fostering a high-performance culture focused on continuous improvement
Active involvement in identifying and selecting key leadership (General Manager) for the region
Champion Auberge’s people-first philosophy by building an inclusive and empowering work environment
Ensure consistent delivery of the Auberge brand experience across all properties, while respecting and enhancing each property's unique character and story
Partner with Marketing and Experience teams to enhance guest journeys and drive guest loyalty
Review and analyze property P&Ls, budgets, and forecasts
Drive margin improvement and operational efficiencies while maintaining luxury service standards
Serve as a key liaison between property operations and corporate departments including Finance, HR, Marketing, Culinary, and Design
Work with Development teams on pre-opening planning, renovations, and capital projects
Qualification
Required
Inspirational leader with strong interpersonal and communication skills
Proven ability to mentor and develop high-performing teams in a values-driven culture
Willingness to travel extensively to properties across the portfolio, approximately 60% travel throughout the Americas
Bachelor's degree in Hospitality Management, Business, or related field
Ability to live and work within the United States without sponsorship
Preferred
15+ years of progressive leadership experience in luxury hospitality operations, with multi-property responsibility preferred
Deep understanding of luxury hotel and resort operations, with a track record of delivering exceptional guest experiences and strong financial results
Experience within luxury residential operational oversight
Advanced degree a plus
Company
Auberge du Soleil
Our property features wine country’s most luxurious accommodations, spectacular valley views, a 18-time MICHELIN Star award-winning Restaurant, and exclusive The Spa at Auberge du Soleil.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
George A Goeggel
Managing Partner
Company data provided by crunchbase