Providence Health & Services · 2 months ago
AVP Financial Counseling
California, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$85.56/hr - $152.95/hr
10+ years expProvidence Health & Services is seeking a visionary leader to join their Financial Counseling team as the AVP. This role is pivotal in ensuring regulatory compliance, overseeing financial assistance programs, and driving operational innovation within the healthcare revenue cycle.
Health CareHospitalInsuranceMedicalNon ProfitPersonal Health
Responsibilities
Set strategy and standards for Financial Assistance and Financial Counseling programs across all Providence St. Joseph Health ministries
Lead proactive internal auditing to ensure adherence to all federal and state regulations, including IRS 501(r) compliance
Collaborate closely with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations
Act as an internal and external Subject Matter Expert (SME) on complex, high-risk regulatory matters that impact reputational risk
Oversee Patient Financial Counseling functions, including the insourcing of the Medicaid eligibility program and vendor strategy
Set strategic and performance goals for the departments, monitor results, and drive process improvement
Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience
Collaborate with Data & Analytics to build PowerBI reports for monitoring processes and overall compliance
Develop and maintain a high-performance team, ensuring staffing levels meet budget, and all staff are fully trained, certified, and empowered to achieve performance and quality targets
Foster a culture of compliance, continuous improvement, and professional development within the team
Oversee departmental budgets, including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance
Lead the annual review of AGB calculations, updating charity policies, and coordinating with revenue cycle, finance, reimbursement, and legal counsel
Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes
Actively manage employee engagement and morale during periods of profound organizational change
Qualification
Required
Bachelor's Degree in a relevant field
Minimum of 10 years of experience in a revenue cycle leadership role
At least 10 years in revenue cycle, financial assistance, and/or financial counseling operations
5 years of experience in state or federal regulatory matters, including investigations
Strong demonstrated ability to build relationships and coordinate with Chief Executives and Division CFOs on AG and regulatory matters
Effective leadership, organizational skills, and a high degree of initiative
In-depth knowledge of state and federal regulations and third-party contracts pertaining to healthcare reimbursement and collection processes
Preferred
Master's Degree in Business Administration, Healthcare Administration, Public Administration, or a related field
Benefits
401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Providence Health & Services
At Providence, our strength begins with understanding.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Burrows
Chief Executive Officer
Armine Manukian
Interim Director, Patient Financial Services
Recent News
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