Parse Biosciences · 1 week ago
Technical Application Scientist, Eastern US
North Carolina, United States
Full-time
Hybrid
Entry Level
1+ years expParse Biosciences is a global life sciences company focused on advancing human health and scientific research through innovative single cell sequencing technologies. The Technical Application Scientist will play a crucial role in enhancing customer experience by providing technical support, managing inquiries, and collaborating with various internal teams to ensure customer success.
BioinformaticsBiotechnologyGeneticsLife Science
Responsibilities
Work within the global Application Support team to provide direct support to customer inquiries and global distributors to include, but not limited to, product information and troubleshooting
Log, manage, and report customer support inquiries through multiple channels (CRM, support platforms, email)
Escalate and resolve customer troubleshooting cases to quickly provide solutions for partners in Field Application, R&D, Product Management, Manufacturing, and Sales as needed
Be the Voice of the Customer (VOC) and distill, quantify, and actively represent customer feedback to internal teams, using your “customer perspective” to advocate for the user experience
Lead in-house and virtual technical product trainings for the Sales and Support teams
Create educational and instructional content for customers and internal stakeholders
Stay up to date in the rapidly evolving field of single-cell genomics and relay observations of market shifts to leadership
Qualification
Required
Minimum of a BA/BS in Chemistry, Biochemistry, Molecular Biology or Genetics
Minimum of one (1) year of experience in a customer-facing role supporting genomics products
Experience with next-generation sequencing platforms and library preparation, cell culture, RNA-Seq
A proactive and collaborative approach to problem solving
Outstanding communication skills, written and verbal, as well as excellent interpersonal skills
Someone who works well in a fast-paced, dynamic environment
Proficiency with MS Office and Google Suite (Mail, Calendar), CRM (e.g. Hubspot, Salesforce), and ideally Monday.com (or similar for project management)
Knowledge of gene expression data analysis, analysis tools, basic command line knowledge is highly desired
Company
Parse Biosciences
Parse Biosciences is a biotechnology startup company that develops single-cell sequencing kit solutions for researchers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$99.96MKey Investors
Soleus CapitalHorizon Technology FinanceBioeconomy Capital
2025-11-04Acquired
2023-12-14Series C· $50M
2023-12-14Debt Financing
Leadership Team
Alex Rosenberg
Cofounder and CEO
Charles Roco
Co-Founder and CTO
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase