MAPFRE · 1 day ago
Supervisor, Subrogation (Hybrid)
Webster, MA, US
Full-time
Hybrid
Senior Level
$78K/yr - $99K/yr
7+ years expMAPFRE is a global insurance leader with a strong local presence, seeking a Supervisor for their Subrogation Department. This role involves overseeing a team of adjusters to ensure exceptional customer service and effective claims handling while contributing to departmental objectives and staff development.
InsuranceLife InsuranceProperty Insurance
Responsibilities
Supervise a unit of adjusters with a high degree of independence throughout the investigation, development, negotiation, and settlement of recovery and adverse subrogation claims across all lines of business, potentially on a national level
Monitor staffing levels, schedules, and workloads to ensure exceptional customer service
Review and monitor claims and overall performance to ensure compliance with service standards, policies, and procedures
Independently respond to and resolve service concerns from both internal and external customers
Ensure staff communications are clear, concise, empathetic, and aligned with corporate customer service values
Cultivate strong business relationships across the organization
Monitor call flow and telephone system metrics to maintain compliance with service expectations
Collaborate with Mapfre Insurance subsidiaries to resolve interdepartmental issues
Build an environment that fosters teamwork across units, departments, and the company
Potentially supervise processing specialists to ensure accurate demand notices, proper application of recovery checks, and timely payment of deductibles and vendor expenses
Partner closely with Claims to maximize subrogation recoveries
Prioritize and distribute work in alignment with departmental productivity goals
Monitor receipts, diary, closings, recoveries, and claim counts relative to quality and productivity expectations
Leverage departmental reports to identify trends and evaluate performance
Ensure claims are proactively investigated, evaluated, and negotiated to achieve timely and high-quality resolutions
Conduct quarterly file reviews and enforce compliance with performance expectations
Produce high-quality, content-rich performance appraisals that foster staff development
Communicate and implement new processes, procedures, and workflows
Work closely with management to ensure interdepartmental procedures remain efficient and effective
Maintain expertise in personal auto, property, and liability policies and coverages, potentially across multiple states
Provide technical direction, authority guidance, and assistance to staff on all recovery-related coverages
Monitor staff development and recommend appropriate authority levels
Offer technical insight and recommendations for arbitration/litigation claims, balancing cost considerations
May oversee vendor activity and expenses related to recovery efforts
Collaborate with Examining, Internal Audit, and Claims Audit to address subrogation matters
Ensure effective use of Arbitration Forums, Inc. to maximize recovery results
May confirm correct electronic transmission of information
Promote systems best practices and ensure compliance
Verify quality responses to Division of Insurance and bad-faith allegations are timely and accurate
Demonstrate commitment to ongoing professional development
Identify potentially fraudulent claims and guide staff accordingly
Apply analytical skills to recommend procedural enhancements for efficiency
Participate in large loss and Examining roundtable meetings as needed
May serve as a resource on subrogation issues for managers and staff
May need to acquire knowledge of case law and industry developments in multiple states
Lead productive unit meetings that encourage communication, collaboration, and engagement
Motivate and guide staff to meet performance expectations while supporting morale and teamwork
Participate in hiring efforts, interviews, and onboarding for prospective employees
Train and develop staff to meet goals and maximize their capabilities
Establish and manage individual objectives that align with organizational and departmental goals
Document performance or behavioral issues per corporate policy and address them promptly
Provide meaningful recognition to encourage strong performance
Represent the department on project teams, committees, and long‑range planning initiatives as needed
Demonstrate strong knowledge of corporate policies, procedures, and values
Develop and potentially conduct internal training programs based on departmental needs
Deliver professional presentations during departmental meetings
Lead or participate in departmental projects, focus groups, and initiatives, including recommendations to management
Qualification
Required
Bachelor's Degree or professional-level knowledge in a specialized field, or equivalent related experience preferred
7–9 years of experience, or an Associate's Degree plus 9–11 years
Insurance coursework is strongly preferred
Strong ability to make sound business decisions, prioritize daily workloads, and adjust to fluctuations in claim volume and staffing
Proven ability to identify, develop, and implement improved methods, procedures, and workflows, with an emphasis on effective change management
Demonstrated leadership ability, excellent customer service and interpersonal skills, and strong computer knowledge
Proficiency with claims management systems, Outlook, Word, and Excel
Excellent negotiation, persuasion and professional communication (written and verbal)
Thorough knowledge of arbitration/litigation forums
Preferred
Familiarity with V‑12 and Tronweb systems is a plus
OOS Licenses are a plus
Benefits
Competitive health coverage
Retirement plans
Paid time off
Flexible work options
Lifestyle perks like employee discounts
Tuition reimbursement
Leadership programs
Internal mobility opportunities
Company
MAPFRE
MAPFRE a global insurance company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.16B2026-01-14Post Ipo Debt· $1.16B
2022-03-09Acquired
2000-01-07IPO
Leadership Team
Dan Olohan
Chief Operations Officer
Jaime Tamayo
CEO INTERNACIONAL
Recent News
2026-01-16
Company data provided by crunchbase