Child Saving Institute · 3 days ago
Administrative Team Lead - Behavioral Health Clinic
Mary Holland Campus (Headquarters) - Omaha, NE 68132
Full-time
Onsite
Mid, Senior Level
2+ years expChild Saving Institute is a full-service mental health clinic seeking an Administrative Team Lead. This role involves overseeing front-office operations, scheduling appointments, and ensuring a professional environment while managing employee performance and compliance with regulations.
AssociationChild CareHealth CareNon ProfitUnderserved ChildrenWellness
Responsibilities
Answer incoming calls and schedule appointments for new and existing clients
Greets all clients, staff, volunteers, and visitors in a courteous and professional manor ensuring a welcoming and respectful environment where all are welcome
Provides administrative and clerical support as assigned, including but not limited to data entry, document preparation, report generation, filing, and record maintenance
Track, record, and aid in recovery of client copays and payments
Supports daily administrative workflows for efficient clinic operations
Leads multiple team members conducting consistent performance reviews and coaching to meet desired KPI driven performance outcomes
Maintains strict confidentiality of client, personnel, and organizational information in compliance with HIPAA, privacy regulations, and organizational policies
Models’ professionalism, reliability, and adherence to organizational policies and procedures
Participate in regular and/or weekly check-ins with supervisory leadership to review individual responsibilities, operational priorities, and applicable performance metrics (KPIs), as assigned
Will assist with training, onboarding, and day-to-day support of new and existing administrative staff / volunteers as directed
Maintains accountability for assigned duties and supports a culture of ownership, consistency, and service excellence within the administrative team
Follows all applicable federal, state, and organizational regulations related to mental health, healthcare operations, workplace safety, and confidentiality
Maintains accurate, timely, and organized administrative documentation in accordance with organizational standards
Completes required training to remain compliant with role expectations, including HIPAA, safety, and trauma-informed care practices
Qualification
Required
Associate's degree or equivalent experience and education
At least 2 years Leadership or executive assistant experience (Healthcare Setting Preferred)
Ability to put people at ease and handle difficult interactions when necessary
Ability to multi-task
Basic computer skills, Office Suite required
Ability to effectively present information and respond to questions
Ability to independently complete tasks with limited supervision
Ability to interact with clients with sensitivity and responsiveness to cultural and socioeconomic characteristics in the service population
Preferred
Publisher and/or Canva preferred
Company
Child Saving Institute
CSI is a children's welfare association.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jaymes Sime
President and Chief Executive Officer
Roger Keaton
Chief Financial Officer
Recent News
Business Wire
2023-08-29
Company data provided by crunchbase