Wilson Bank & Trust · 6 hours ago
Digital Payments Support Specialist
Lebanon, TN
Full-time
Onsite
Mid Level
3+ years expWilson Bank & Trust is a purpose-driven organization committed to community impact and professional growth. The Digital Payments Support Specialist II performs operational duties related to digital payments and electronic banking, serving as the first line of escalation for concerns and providing excellent service to team members and customers.
BankingCommunitiesFinancial Services
Responsibilities
Perform operational duties related to all digital payments and electronic banking products and services
Assist customers and team members with digital payments and electronic banking issues or inquiries
Serve as initial point of escalation for digital payments and electronic banking concerns, recognizing when further escalation is needed to improve customer experience
Assist with product implementation, system updates and maintenance, and special projects as needed
Utilize sales and service strategies to retain existing relationships and enable growth of new relationships, referring to the appropriate business partner as needed
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned
Qualification
Required
High school diploma or GED
3 years of experience in digital payment, electronic banking, treasury management or related field
2 years of customer service experience including the ability to build relationships with internal and external customers
Working knowledge of bank regulations, products, and services
Excellent verbal and written communication skills
Proficient with Microsoft Office with the ability to learn new software
Desire to support and teach others
Advanced organization, time management, and prioritization skills
Ability to document and maintain policies and procedures
Ability to serve customers in a courteous and professional manner
Maintain a professional demeanor at all times
Excellent interpersonal skills and active listening
Advanced critical thinking and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to multitask
Ability to work independently while demonstrating excellent follow through
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic with a strong desire to exceed expectations
Maintain confidentiality discretion
Ability to effectively work in collaboration with others
Must be able to work flexible and extended hours at times, including occasional Saturdays
Willing to grow and be challenged
Benefits
Generous ATO
Personal days
Sick time
The ability to combine accrued time with short-term disability for 100% pay
Employee Assistance Program
Employee Care Fund
Peer-nominated award ceremonies
Interactive digital rewards platform
School Bank
Banker Academy Program
Employee Stock Purchase program
Company
Wilson Bank & Trust
Wilson Bank & Trust is a community bank located in Tennessee.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John McDearman III
Chief Executive Officer
LISA POMINSKI
Exec VP/CFO
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