BEUMER Group · 6 hours ago
Customer Support Scheduler
Somerset, NJ
Full-time
Onsite
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expBEUMER Group is an international manufacturing leader in intralogistics, offering solutions for various logistic challenges. The Customer Support Scheduler will manage the resource calendar, coordinate field service schedules, and support SLA tracking to ensure smooth operations and high customer satisfaction.
Industrial AutomationInformation TechnologyManufacturingWarehouse Automation
Responsibilities
Maintain and manage the resource calendar for field service and installation teams
Collaborate with field leaders to identify personnel availability gaps and forecast resource needs
Coordinate and schedule field service activities, ensuring optimal technician assignments based on skills, location, and workload
Optimize travel plans and routes for field technicians to maximize efficiency and reduce downtime
Track and monitor Service Level Agreement (SLA) performance, ensuring timely response and resolution to customer requests
Generate utilization and activity reports to support management decision-making and continuous improvement
Act as the point of contact for internal teams regarding schedule adjustments, resource allocation, and field operational support
Support communication between the customer support department, installation/commissioning team, and field service technicians
Assist in identifying process improvements to enhance field operations, scheduling efficiency, and customer satisfaction
Qualification
Required
2+ years of experience in field service coordination, customer support operations, or scheduling within a technical or industrial environment
Strong organizational and multitasking skills with attention to detail
Excellent communication and interpersonal skills to coordinate across multiple teams
Proficiency in Microsoft Office Suite and scheduling/resource management tools
Analytical mindset with the ability to generate and interpret reports
Preferred
Bachelor's degree in Business Administration, Logistics, or a related field
Experience with CRM or ERP systems
Understanding of intralogistics automation or industrial automation
Benefits
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
Company
BEUMER Group
BEUMER Group is an international manufacturing leader in intralogistics.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Markus Schmidt
Chief Executive Officer & President, BEUMER Corporation
Sean Kennedy
Vice President and General Manager Customer Support
Recent News
2026-01-20
2025-12-22
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