Gavin de Becker & Associates · 5 hours ago
IT Operations Lead
San Antonio, TX
Full-time
Onsite
Entry, Mid Level
$85K/yr - $100K/yr
2+ years expGavin de Becker & Associates is a dynamic security firm innovating threat assessment and public figure protection. They are seeking a full time IT Operations Lead to oversee IT operations, manage helpdesk efficiency, and provide technical support for user devices and applications.
Cyber SecurityInformation TechnologySecurity
Responsibilities
Continuously assess helpdesk, systems, processes and training for efficiency and improvements
Oversees projects and new initiatives from start to finish, including briefings to Senior Leadership on progress, timeline, and friction points
Manage inventory and assets to ensure accountability and plan for phasing out/upgrades of certain technologies
Identification of trends with trouble tickets and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
Ability to manage multiple high priority initiatives in a fast-paced technical environment
Responsible for assisting with the technical support of user devices (laptops, desktops, mobile devices, and desk phones), application software, and related technologies used by employees
Provides support for administrative tasks such as user administration, permissions management, phone system management
Provides application, server. and network support as needed
Qualification
Required
2-3 years of helpdesk experience including managing IT infrastructure, networks, operations, applications, security, and technical support
2-3 years of experience in a leadership role including training, coaching, and mentoring service desk specialists
Extensive technical experience to troubleshoot the individual components of a computer
Demonstrates a persistent problem-solving and efficient approach to technology
Demonstrated ability to identify inefficiencies and improve IT processes
Bachelor's degree in Computer Science or equivalent from an accredited university
Benefits
Medical
Dental
Vision
Life Insurance
Long-Term Disability Insurance
Paid Time Off
Gym and wellness allowances
Corporate discount memberships
Sponsored vacations
Passion grants
Best in Class 401k Retirement Plan
$15,000 employer contribution for First-Year Associates
$3,000 employer contribution each year thereafter
10% no-limit matching for all Associates who choose to contribute to their retirement plan
Company
Gavin de Becker & Associates
For more than 45 years, GDBA has developed pioneering strategies and resources for protecting public figures, government agencies, enterprises, and others facing substantial safety and privacy challenges.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-01Series Unknown
Recent News
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