Driftwood Hospitality Management · 1 day ago
Front Office Manager
Naples, FL
Full-time
Onsite
Entry, Mid Level
2+ years expDriftwood Hospitality Management is renowned for its fully integrated approach to hospitality services, emphasizing outstanding client service. The Front Office Manager is responsible for all aspects of the Front Desk, coordinating activities and resolving guest issues to ensure satisfaction and efficient operations.
HospitalityHotelProperty Management
Responsibilities
Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores
Effectively trains guest service agents on proper front desk procedures
Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions
Prepare weekly schedules for front office staff
Address performance deficiencies of front office staff through coaching and disciplinary actions
Complete performance evaluations for front office staff timely
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit
Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle
Ensures guest service agents are in compliance with clean, neat uniforms and name badges
Required reports are timely and of a quality that can be shared with corporate
Rates are accurate and monitored daily
Is proficient at managing inventory in the property management system
Frequently meets with and reviews work generated by the night auditor
Maintains regular attendance and is consistently on time
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Performs any other duties as requested by supervisor
Act as Manager on Duty when duty calls
Qualification
Required
A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position
Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected
Excellent verbal and written English communication skills are required
Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency
General office equipment and cash register operation knowledge is expected
Ability to stand and move throughout hotel function areas and continuously performs essential job functions
Lifting up to 25 pounds
Occasional twisting, bending, stooping, reaching, standing, walking
Frequent talking, hearing, seeing and smiling
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
Company
Driftwood Hospitality Management
Driftwood Hospitality Management provides development, repositioning, renovations, and hotel operations services for the hotel industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marc Kepple, CPA
Chief Financial Officer
Albert Harrison
Chief Information Officer
Recent News
Morningstar.com
2025-09-26
Seattle TechFlash
2025-06-16
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