Papa · 3 weeks ago
Care Advocate (RN/LCSW) - Florida
Miami, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expPapa is a company focused on providing social support through human connection, particularly for older adults and families. The Care Advocate (RN/LCSW) role involves supporting Medicare members by helping them navigate health and social needs, building relationships, and coordinating care while working primarily in a virtual environment.
Hospital & Health Care
No H1B
Responsibilities
Build strong, trusting relationships with Medicare members, grounded in empathy, respect, and patience
Manage day-to-day workload communicating with members through in-bound calls, out-bound calls, and member inbox. Member communications can take place through video calls, audio-only calls, text messages and emails
Connect members to community-based social services (such as food assistance, transportation, housing support) to address health-related social needs
Support appointment scheduling and healthcare access, including provider lookups and reminders
Help members become stronger self-advocates in managing their health and care. Facilitate behavior change, provide emotional support, and offer health education
Participate in a coverage schedule that may include evenings, weekends, and holidays for urgent member needs
Assess and prioritize members’ needs, and support them in navigating health and social care systems
Develop care plans that address social determinants of health such as food security, transportation, housing, and social isolation
Clearly document interactions and support activities for members, including tracking metrics and outcomes for the member
Identify and maintain an up-to-date database of community resources to enhance the support available to members
Communicate with practitioners, home- and community-based service providers and other healthcare facilities
Share feedback on what’s working and what could be improved, helping to shape internal workflows and care models
Participate in pilot projects or process improvements designed to improve and expand how we serve members
Represent Papa Community at in-person events or outreach opportunities to build awareness and foster relationships with community-based organizations
Qualification
Required
Must have a Bachelor of Science Degree in Nursing from an accredited nursing school
Must have an active, unrestricted RN or LCSW license in Florida, and with willingness to obtain licenses in additional states as needed
Minimum 2 years of experience in case management, care navigation, and patient advocacy
Experience supporting older adults with chronic conditions and unmet health-related social needs, such as housing instability, food insecurity, transportation barriers, or social isolation
Extensive knowledge of community-based resources and social service programs
Excitement for being in a fast-paced, high-growth and feedback-oriented environment
Access to a quiet, HIPAA-compliant space to ensure member privacy with hardwired (Ethernet) network connection that is a distraction-free environment during working hours
Experience working in community health settings, primary care settings, FQHCs or home health settings is highly valued
Understanding of Medicare and Medicaid coverage, and familiarity with applicable codes are preferred
Preferred
High proficiency in Spanish is preferred
Benefits
Medical, dental and vision insurances
HSA/FSA
401(k) plan with a match up to 4%
Parental leave and PTO.
Company
Papa
Papa is an end-to-end human care network supporting the social needs of older adults, other underserved populations, and families.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Parker
Founder & CEO
Craig Ogg
CTO
Company data provided by crunchbase