Ferguson Roofing · 10 hours ago
Internal Operations Manager
Brentwood, MO
Full-time
Onsite
Mid Level
$65K/yr - $80K/yr
3+ years expFerguson Roofing is a family-owned contractor specializing in quality roofing and exterior services. The Internal Operations Manager will oversee customer communication and office support, manage team performance, and ensure compliance with local regulations.
Real Estate
Responsibilities
Overseeing customer communication, dispatch, job scheduling, parts orders, technician timecards, KPI reporting, etc
Manage overall office support of the field including creating and measuring KPIs to hold oneself and the team accountable
Monitor team performance and provide feedback to support, develop, and train them to the best employees they can be
Facilitate weekly 1:1's with all direct reports allowing them to raise goals or hurdles
Manage permitting process for all Ferguson Roofing service departments ensuring Ferguson remains in compliance in local and state regulations
Support, and were requested, manage price increases for Ferguson Roofing Operations
Work with Ferguson Field Management to ensure unified best-in-class processes between all Ferguson Roofing teams
Take accountability for daily results and create active plans to maintain, correct, or create positive revenue trends
Be positive and cultivate the joys of working for Ferguson Roofing
Partner with HBSG leaders to ensure Ferguson Roofing's needs are being met at a high standard
Responsible for processes and communication with Central accounting team
Act as liaison to marketing team
Collaborate real-time to resolve CXR ticket accuracy issues
Partner with IT to improve and then manage efficient onboardings
Work with accounting team to manage and oversee the job completion process
Qualification
Required
Minimum of 3 years of experience in operations or a customer-facing role, preferably in the residential service industry
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams, installation crews, and vendors
Hands-on approach with a proactive mindset and willingness to assist team members as needed to ensure success
Strong negotiation skills and experience in vendor discussions
Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts requiring management involvement
Ability to work flexible hours, including evenings and some Saturdays, based on seasonal business needs
Benefits
Discounted Medical insurance premiums for the employee and any eligible qualifying dependents
Free Dental and Vision
Company Paid Short Term and Long-Term disability
Life Insurance Policy
Matching 401K Retirement program
15 Paid Time Off Days
9 paid holidays
Referral Program
Employee Discounts plus Friends & Family
Company
Ferguson Roofing
Ferguson Roofing is a company based out of 1000 Kingston Springs Rd, Kingston Springs, Tennessee, United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase