HUB International · 19 hours ago
Account Manager
Grand Rapids, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expHUB International is a leading global insurance and employee benefits broker, dedicated to empowering clients and employees alike. The Employee Benefits Account Manager will manage an assigned book of business, focusing on client retention through professional service and support.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Provide quality customer service to existing accounts
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts
Mentor, support and train Associate Account Managers and Team Assistants as necessary
Implement Client Service Plans as directed by the account team and/or Team Leader
Maintain accurate client information in account management systems as assigned
Assist the account team in providing quality customer service to existing middle market accounts
Act in capacity of client manager on assigned middle market accounts
Pursue a program for personal and professional development
Qualification
Required
Life & Health insurance license
2-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company's computer system and software required. Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required
High attention to detail essential
Preferred
Willingness to attend educational classes desired
Benefits
Medical, Dental, and Vision (PPO, HMO, and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation, Holiday, Sick, and Personal Time Off
Pet Insurance
Bonus Program
Comprehensive Onboarding Program
Continuing Education / Personal Development Programs
Flexible Work Arrangements
Employee Engagement Events
Dress for Your Day Dress-Code
Service Awards
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase