American Heart Association · 8 hours ago
Client Services Manager
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expThe American Heart Association is dedicated to combating cardiovascular disease and promoting health. They are seeking a Client Services Manager to deliver advanced account services and manage client relationships, ensuring excellence in execution and project management of account operations.
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Responsibilities
Serve as the point of contact for servicing assigned accounts, alongside Account Lead/Director. Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account
Coordinate and lead, as needed, meetings with internal and external stakeholders, prepare agendas and presentations, document action items, and ensure timely follow-up
Analyze existing accounts to qualify and validate client-specific needs, develop solution criteria, and maintain fulfillment patterns to address underlying issues and prevent recurrence; partner with internal teams to co-develop and implement recommended actions, monitor account preferences, and identify additional business opportunities to inform growth and sales strategies
Maintain shared documentation and reporting to track account interactions, activations, and initiative execution, while streamlining communication processes and driving continuous improvement through feedback and efficiency tools
Perform market research to assist in determining future engagement strategy for clients. Work collaboratively with leadership and the product team to establish client business development strategies that align with organizational goals, identify growth opportunities, and strengthen long-term relationships
Qualification
Required
Bachelor's Degree in a related area or equivalent work experience
Three (3) years of experience with Sales, Client Service, Field Service and or Marketing. Five (5) years of experience preferred
Demonstrated ability to make sound decisions and resolve problems effectively under pressure, while clearly communicating solutions to colleagues and external stakeholders
Strong written and verbal communication skills
Excellent organizational and project management abilities
Ability to build and maintain collaborative relationships with a variety of stakeholders
Highly proficient in advanced PowerPoint, Word, and Excel, with experience delivering engaging presentations to both large and small audiences; familiarity with Canva is a plus
Ability to effectively interact with corporate representatives at the high management level
Benefits
Medical
Dental
Vision
Disability
Life insurance
Robust retirement program that includes an employer match and automatic contribution
Employee assistance program
Employee wellness program
Telemedicine
Medical consultation
Paid Time Off (PTO) at a minimum of 16 days per year for new employees
12 paid holidays off each year
Tuition Assistance
Company
American Heart Association
The American Heart Association is the nation’s oldest and largest voluntary health organization.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.62MKey Investors
Stupski FoundationAmeriCorps Public AlliesCity Furniture
2025-08-14Grant· $0.1M
2024-07-09Grant· $2.7M
2024-06-06Grant· $0.69M
Leadership Team
Jennifer Hall
Chief, Data Science and Analytics
Lynne Braggs
National, Sr. Director Digital Content Production, Creative (Marketing)
Recent News
Central New York Business Journal
2026-01-16
2025-12-24
Company data provided by crunchbase