Kharon · 10 hours ago
Client Services Manager
Denver, CO
Full-time
Hybrid
Mid Level
$80K/yr - $90K/yr
3+ years expKharon is a highly disruptive and innovative organization focused on navigating risk at the intersection of global security threats and international commerce. They are seeking a Client Services Manager to ensure a seamless onboarding experience for clients, guide them through setup, provide personalized demonstrations, and assist with data integration while addressing client inquiries and collaborating with internal teams.
AnalyticsBusiness IntelligenceComplianceRisk Management
Responsibilities
Acting as the first point of contact for client inquiries, addressing questions related to Kharon findings, platform functionality, content sources, and technical issues
Onboarding and guiding new clients through the setup process, ensuring a smooth transition onto Kharon's platform
Providing personalized demonstrations of Kharon's features and functionalities tailored to client needs and assisting with initial data integration and customization according to client specifications
Conducting regular training sessions (webinars, one-on-one sessions) to educate clients on new features and updating training materials and resources to empower clients in maximizing their use of Kharon's platform
Coordinating with internal teams (tech support, content management, sales) to resolve complex issues promptly
Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities
Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services
Continuously educating oneself on Kharon’s evolving platform features, benefits, and service offerings
Qualification
Required
A Bachelor's degree, preferably in Business, International Relations, Political Science, or a related field
Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments
3+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services
Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences
Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions
A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms
A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards
Benefits
Fully sponsored medical, dental, and vision
FSA program for both medical and dependent care
401k + Roth with matching and immediate vesting
Paid time off + 11 paid holidays
Company
Kharon
Network intelligence at the nexus of global security + international commerce
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Shrager
Executive Vice President
Recent News
2025-12-16
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2025-10-15
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