Amazon · 5 hours ago
Operations Program Manager (Comms), Learning & Talent Development
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$83K/yr - $130K/yr
5+ years expAmazon IT Services (ITS) is seeking an experienced Operations Program Manager to establish and operationalize ITS-wide communications infrastructure and governance frameworks. This role will drive strategic alignment and organizational effectiveness by building scalable communication systems and executing strategic campaigns to keep the global IT workforce informed and engaged.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Design and implement org-wide intake system with standardized request forms, automated routing, and SLA tracking dashboards with capacity forecasting
Develop priority matrix with objective scoring criteria and facilitate regular leadership prioritization sessions to align communications roadmap
Create service tier framework defining self-service versus fully-supported communications with clear decision criteria
Implement AI-powered solutions for content creation, approval workflow automation, and personalized employee communications
Build comprehensive self-service toolkits including templates, messaging libraries, best practice guides, and automated knowledge bases
Develop and enforce ITS brand standards ensuring consistency across all communications
Create communications POC network across ITS teams to identify needs and support resource distribution
Design fully-supported communication packages for strategic initiatives and maintain centralized resource repository with analytics-driven continuous improvement
Develop quarterly communication strategies aligned to business priorities and execute multi-channel campaigns (newsletters, town halls, AMAs)
Publish quarterly/annual ROB calendar integrating all ITS meetings, reviews, and planning cycles
Build automated reporting dashboards providing real-time metrics on reach, engagement, and comprehension to drive data-informed improvements
Qualification
Required
Bachelor's degree in communications or equivalent
3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Experience in English-language communication skills, both written and verbal
Experience managing competing priorities across a wide range of stakeholders
5+ years of experience in communications, change management, or organizational effectiveness
Preferred
Experience working in complex IT environments or equivalent
Experience working with industry tools and analytics packages, including web analytics, targeting, testing, CRM, and marketing automation platforms
Knowledge of large scale automation and workflow management or equivalent
Experience in contracting and legal compliance review
Demonstrated experience building self-service tools and enablement programs
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase