Mux · 12 hours ago
Senior Account Manager
New York, NY
Full-time
Onsite
Senior Level
5+ years expMux is a company focused on democratizing video for developers, addressing challenges in video encoding and streaming. As a Senior Account Manager, you will drive retention and expansion within key enterprise video customers, building relationships and understanding their technical needs and growth objectives.
AnalyticsDeveloper APIsDeveloper ToolsVideoVideo Streaming
Responsibilities
Drive Net Revenue Retention across the global Mux Video customer base. Thoughtfully build a retention and expansion strategy for each account. Leverage executive relationships, investors, field events, and your own personal travel and relationships, to establish the right connections within customer’s organization. You will be the primary voice and advocate for our top customers, like Patreon, Substack, Airbnb, and Synthesia
Drive a culture of customer excellence. Tenaciously bring value to established customers by understanding how video can help unlock their business goals
Leverage a team of experienced technical professionals. Partner closely with Customer Success Managers and Solution Architects to leverage existing relationships and best practices and find ways to optimize impact. We have excellent technical coverage of the base, we must amplify that and use it to unlock the right business growth opportunities
Be a loud advocate for your customer base, both in what they need from our Product org to retain and grow and what they need from our Execs and Operations teams to satisfy their internal growth requirements
Qualification
Required
5+ years of B2B SaaS sales experience (in a closing role) with direct experience expanding and renewing customers
Solid experience selling Cloud infrastructure to software and tech companies with strong land-and-expand motions
Proven aptitude to learn a complicated process or system (our product is very technical, you must want to learn it and have an ability to apply that technical knowledge in a commercial setting)
Self starter with a proven track record of both creatively solving problems and exceeding sales targets
Driven to perfect a customer engagement cycle. Excited to harness the energy of a base with very ‘startup energy' and leverage our own startup energy
Takes extreme ownership. Wants to be the single point of responsibility, empowered to leverage a deeply talented team to support customer needs
Benefits
Flexible PTO + 11 company holidays
Weekly no-meeting days + quarterly focus weeks
Healthy work-life balance encouraged
Competitive health, dental, and vision insurance
Fully funded fertility benefits
HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
FSA available
Short-term and long-term disability insurance
Group life insurance
Travel accident insurance
Employee Assistance Program (EAP)
Medical support concierge service
401(k)
Paid parental leave
Investment in career growth through professional development stipend
Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
Lunch reimbursement program
Company
Mux
Mux is a video platform designed to make video streaming and analytics possible for every development team.
51-200 employees
H1B Sponsorship
Mux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$173.92MKey Investors
CoatueAndreessen HorowitzEvolution Media
2021-05-01Series D· $105M
2020-07-23Series C· $37M
2019-08-14Series B· $20M
Leadership Team
Jon Dahl
Co-founder, CEO
Adam Brown
Co-Founder / CTO
Recent News
SV Angel
2025-12-01
2025-12-01
Company data provided by crunchbase