Gusto · 6 hours ago
AI / Automation & Governance Owner
Greater Phoenix Area
Full-time
Hybrid
Senior Level
$94K/yr - $123K/yr
5+ years expGusto is on a mission to grow the small business economy by providing essential services like payroll and HR. The AI / Automation & Governance Owner will lead the establishment of governance and technical standards for AI and automation tools, ensuring alignment with strategic goals and maintaining technical stability across the organization.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Develop, implement, and maintain guiding principles, policies, and a governance framework for how AI tools are created, maintained, and retired within CXPI
Build and maintain CXPI’s automation and AI systems, ensuring long-term technical stability, performance, and scalability across the organization
Define technical standards, design patterns, and best practices for AI/automation development, deployment, and monitoring, ensuring consistency and quality across all CXPI sub-teams
Create and manage a centralized repository and inventory for all internally developed AI models and automation artifacts, ensuring proper version control and accessibility
Partner with legal, compliance, and security teams to proactively identify, assess, and mitigate risks associated with AI development, ensuring ethical and regulatory compliance
Act as the subject matter expert, developing educational materials and providing guidance to CXPI developers and stakeholders on AI/automation standards and governance practices
Develop and maintain comprehensive documentation related to AI/automation architecture, governance policies, system roadmaps, and key decision logs
Establish and manage a prioritized backlog of AI and automation tools and needs, focusing on efforts with the highest customer impact
Design, develop, and maintain internal AI and automation tools, contributing to the CX organization's robust tool set
Write, maintain, and update your own code for both released and new automations
Qualification
Required
5-7+ years of progressive experience in technical program management, software development, AI/ML engineering, or strategic operations, with a focus on governance and technical stability
Proven experience establishing and implementing governance frameworks for technical domains, ideally for AI, Machine Learning, or complex automation systems
Deep understanding of the AI/ML lifecycle (e.g., development, deployment, monitoring, maintenance) and best practices for technical debt management
Experience building and maintaining production-grade automation or AI systems. Familiarity with modern data and ML engineering principles is a strong plus
Exceptional ability to synthesize complex technical requirements into clear, actionable, and compliant governance policies for a diverse set of technical and non-technical stakeholders
Strong communication and influence skills with a track record of driving consensus and adoption of new technical standards across multiple sub-teams
Proficiency in relevant tools for code repositories, version control, project management, and automation platform management (e.g., Git, Jira, MLOps platforms)
Experience in a high-growth environment or supporting a customer experience (CX) organization is a plus
Experience writing and maintaining your own code related to automation is a plus
Benefits
Health insurance
401(k)s
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
2026-01-22
2026-01-20
CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data
2026-01-18
Company data provided by crunchbase