North Carolina State University · 13 hours ago
Client Services Representative (EFAVC)
Triangle Area
Full-time
Onsite
Entry Level
$38K/yr - $41K/yr
1+ years expNorth Carolina State University is seeking a Client Services Representative for their Veterinary Hospital. This role serves as the primary point of contact for clients and veterinarians, focusing on customer service and administrative tasks to enhance the client experience.
EducationNon ProfitUniversities
Responsibilities
Client Interaction: Act as the first point of contact by greeting and checking in clients, ensuring a welcoming and efficient intake process
Effective Communication: Manage a high-volume phone system and respond to inquiries, providing accurate information regarding hospital services, appointments, and general inquiries
Scheduling & Coordination: Manage calendars and schedule appointments to optimize hospital operations and client flow
Financial Stewardship: Handle essential financial duties, including collecting deposits, monitoring billing, processing transactions, and ensuring strict adherence to all hospital financial policies
Collaborative Support: Work closely with internal departments and external referring veterinarians to address concerns and streamline service needs
Team Coverage: Provide essential coverage and support for fellow team members and receptionists to ensure seamless hospital operations
Qualification
Required
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience
Ability to maintain professional and effective communication under pressure
A genuine passion for helping people and providing a positive, empathetic experience
Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously
Readiness to support the team where needed most based on scheduling and operational requirements
Ability to lift up to 30 pounds frequently, with or without reasonable accommodations
Preferred
Previous client service experience in a veterinary or medical setting
Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines
Excellent verbal and written communication skills, and strong organizational and multitasking skills
Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations
Ability to interpret VHC guidelines and client needs to determine emergency situations
Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases
Benefits
Medical , Dental , and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
Childcare benefits
Wellness & Recreation Membership
Wellness Programs
Company
North Carolina State University
North Carolina State University is an educational institution that offers graduate and undergraduate programs.
10001+ employees
H1B Sponsorship
North Carolina State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (211)
2024 (134)
2023 (164)
2022 (106)
2021 (90)
2020 (108)
Funding
Current Stage
Late StageTotal Funding
$60.84MKey Investors
National Institute of Food and AgricultureNational Safety CouncilBezos Earth Fund
2024-06-26Grant· $0.27M
2024-06-13Grant· $0.05M
2024-05-31Grant· $30M
Leadership Team
Marshall Brain
Director
Recent News
2026-01-23
2026-01-06
Company data provided by crunchbase