AbbVie · 17 hours ago
Copy of Customer Service Representative
Florham Park, NJ
Full-time
Onsite
Entry Level
2+ years expAbbVie is a company dedicated to discovering and delivering innovative medicines and solutions for serious health issues. The Customer Service Representative role involves processing customer orders, managing documentation, and supporting customer service operations to achieve service level goals.
BiotechnologyFinancial ServicesHealth CareMedicalPharmaceuticalVenture Capital
Responsibilities
Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data
Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement
Process returns according to Terms and Conditions Critical knowledge and application of Terms and Conditions
Support Customer Service Operations project initiatives
Support Key Performance Indicators to achieve department service level goals
Identify process improvements where applicable for superior customer service including new customer requirements
Other duties as assigned by leadership team
Compliance:
Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real
Complete/apply all quality, regulatory safety, and compliance training
Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer
Qualification
Required
High School Diploma or GED required
2 years customer service-related experience required
Ability to interact with all levels of personnel, customers and sales force
Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility
Ability to multitask, prioritize work, effective time management and organizational skills
Ability to work independently and in a team environment
Keen attention to detail with a prominent level of accuracy
Preferred
Bachelor's degree preferred, preferably in business management
Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application preferred
Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, highly preferred
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Short-term incentive programs
Company
AbbVie
AbbVie is a biopharmaceutical company focused on immunology, oncology, neuroscience, virology, and aesthetics. It is a sub-organization of AbbVie.
10001+ employees
H1B Sponsorship
AbbVie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (273)
2024 (190)
2023 (225)
2022 (284)
2021 (186)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$15B2024-02-27Post Ipo Debt· $15B
2023-03-08Post Ipo Equity· $0.25M
2012-12-20IPO
Leadership Team
Robert Michael
Chairman of the Board and Chief Executive Officer
Micah Bregman
Vice President, Global Strategy and Pipeline, Allergan Aesthetics
Recent News
2026-01-23
2026-01-20
2026-01-20
Company data provided by crunchbase