Abode · 11 hours ago
Director of Employee Experience
Fremont, CA
Full-time
Hybrid
Director/Executive
$110K/yr - $135K/yr
10+ years expAbode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Director of Employee Experience to join our People Operations team. This role is accountable for the design, consistency, and quality of the employee experience across the full employee lifecycle at Abode Services.
CommunitiesNon ProfitSocial
Responsibilities
Own the end-to-end employee experience strategy across recruitment, onboarding, employment, development, and separation
Define what a high-quality employee experience looks like at Abode and ensure consistency across programs, departments, and locations
Translate Abode’s mission, values, and strategic priorities into clear experience expectations for leaders and managers
Provide strategic leadership for employee relations practices, including guidance on performance management, progressive discipline, conflict resolution, and workplace concerns, in partnership with Human Resources
Partner with managers to build capability in addressing performance concerns, conduct issues, and workplace challenges in a timely, respectful, and consistent manner
Lead the application of progressive discipline and performance management processes by supporting managers with coaching, documentation guidance, and employee-facing communication, in partnership with the Director of Human Resources, to ensure alignment with established frameworks, policy interpretation, and risk assessment
Support workplace investigations and the corrective action process in collaboration with Human Resources, ensuring employee experience considerations are addressed while maintaining compliance and documentation standards
Identify trends and themes in employee relations matters to inform manager training, leadership development, and culture improvement initiatives
Lead the design and continuous improvement of key employee lifecycle moments, including recruiting experience, onboarding, engagement touchpoints, recognition, and offboarding
Ensure employee-facing processes and interactions are clear, timely, respectful, and aligned with Abode’s culture and operational realities
Partner with HR to embed experience standards into policies, procedures, and systems without duplicating administrative ownership
Champion a culture of professionalism, trust, inclusion, and shared accountability across the organization
Design and oversee initiatives that strengthen engagement, belonging, morale, and retention
Reinforce cultural expectations through employee programs, leader behaviors, and organizational rituals
Lead the employee listening strategy in partnership with Training and Quality Improvement, including surveys, focus groups, stay interviews, exit insights, and pulse checks
Analyze qualitative and quantitative data to identify themes, risks, and opportunities impacting the employee experience
Present clear insights and actionable recommendations to leadership to inform decisions and improvements
Partner with Human Resources to align employee experience goals with compliance, policy application, and people systems
Collaborate with Training and Quality Improvement to connect experience insights to leadership development, training priorities, and quality initiatives
Lead change efforts that modernize people practices and support organizational growth, stability, and transformation
Lead and develop staff responsible for employee experience programs and initiatives
Provide coaching, direction, and accountability to ensure high-quality execution and continuous improvement
Qualification
Required
Bachelor's degree in Human Resources, Organizational Development, Business, I/O Psychology, or related field required
Ten or more years of progressive experience in employee experience, organizational development, HR strategy, or related leadership roles
Reliable transportation or access to a vehicle is required to work in an office, attend in-person meetings, and offsite events
Ability to review, interpret, and work with a variety of written materials, including electronic and printed documents, with or without reasonable accommodation
Manual dexterity for use of a keyboard, computer, phone, and other office equipment; repetitive motion that may include the wrists, hands, and or fingers
Remaining in a stationary position, often standing or sitting for prolonged periods, while at a desk, in meetings, or working on a computer
Occasional movement throughout the workplace and to offsite locations for meetings, training, or events
Access to reliable transportation as needed to attend onsite meetings, trainings, community events, or other agency related activities
Preferred
Master's degree or advanced HR/organizational leadership certification preferred
Benefits
100% Medical, Dental, Vision benefits options for employees
19 Paid Time Off and 12 Paid Holidays per year
403(b) Retirement Savings Plans with Employer Match & Contribution Programs
Professional Development Trainings and Opportunities, All Staff Events
Dynamic, mission-drive culture and supportive leadership
Company
Abode
Abode's mission is to end homelessness by assisting low-income, un-housed people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
Day One Fund
2018-11-20Grant· $5M
Leadership Team
Louis Chicoine
Chief Executive Officer
Dr. Juana Nunley, DBA, CPO, ARM
Chief Property Management Officer
Recent News
2025-02-11
Company data provided by crunchbase