LeanTaaS · 2 hours ago
Customer Success Manager, iQueue for Inpatient Flow
United States
Full-time
Remote
Mid Level
$90K/yr - $125K/yr
3+ years expLeanTaaS is a growth stage company that creates software solutions to transform hospital operations. The Customer Success Manager will lead customer implementations, optimize workflows, and build long-term relationships to enhance patient care and operational efficiency.
Health CareInformation TechnologyMachine LearningPredictive AnalyticsSoftware
No H1B
Responsibilities
Lead customer implementations of our products through workflow discovery, workflow design, and change management, introducing supplemental workflows that extend existing implementations to deliver incremental impact and value at go-live
Help customers prioritize and design new workflows while optimizing existing workflows
Work with the client services team to continually evaluate and improve client implementation and outcomes processes, including documentation and collateral used
Monitor usage data (within the product) and proactively reach out to your customers to encourage deeper product engagement, validate that the product is working well, and operational outcomes are being recognized
Design and execute ongoing training programs to support product feature adoption and evolving customer workflows
Ensure support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
Build long-term relationships with key stakeholders across your customer portfolio by defining success metrics, track progress, and ensure ROI
Manage account program plans to ensure an organized approach across all customer activity while driving prioritized efforts and removing barriers to stay on schedule
Conduct regular business reviews with executive leadership to assess progress toward goals, gather feedback, and identify opportunities for expanding platform value
Support cross functional success by surfacing customer feedback to influence roadmap decisions, produce case studies with marketing, and promote user community sessions
Qualification
Required
Bachelor of Science in Nursing (BSN) or equivalent clinical nursing education and experience; active Registered Nurse (RN) license required
A maniacal obsession with customer happiness, success, and retention. You're the type of person who will move mountains to solve problems and make people successful
Healthcare background in operations management or patient flow
3+ years of experience working on healthcare products / working with hospitals
2+ years of professional experience in a client - or customer-facing role such as management consulting, implementation management, or customer success
Excellent strategic and organizational agility
Analytical thinking, exceptional communication and presentation skills
Willingness to travel 25-50% of the time
Preferred
Graduate degree from one of the following programs: MHA, MPH, MHSA, MBA. or an MS, MSN with a focus in health informatics
Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA
Benefits
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs
Company
LeanTaaS
LeanTaaS is a software company that uses advanced data science to significantly improve the operational performance of hospitals and clinics
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$237.75MKey Investors
Insight PartnersGoldman Sachs Merchant Banking DivisionSedgwick Claims Management Services
2022-06-06Acquired
2020-12-10Series D· $130M
2019-12-12Series C· $40M
Leadership Team
Mohan Giridharadas
Founder/CEO
Ana Sirbu
Chief Financial Officer
Recent News
2025-12-24
2025-10-30
2025-10-03
Company data provided by crunchbase