DHL eCommerce · 1 day ago
Training and Quality Specialist - 1st Shift
Carteret, NJ
Full-time
Onsite
Entry Level
$23/hr - $23/hr
1+ years expDHL eCommerce is a leading logistics company committed to fostering a positive work environment. The Training & Quality Specialist is responsible for training hourly workers and ensuring quality standards across all departments, conducting audits, and implementing improvement measures to enhance performance.
Transportation/Trucking/Railroad
Responsibilities
Conduct training and orientations for hourly and agency workers using the best practice “Training the DHL Way” methodology in all departments: EN, IB, OB and Dock/Receiving
Conduct on the job continuous training and cross training including safety and quality methods
Provide continuous coaching, motivational and developmental feedback to hourly workers to reinforce training concepts and support with skill development
Administer 1st 30 Day SOP and continue developing employees as part of the first-year journey at DHL
Responsible for training hourly workers on newly introduced processes, ensuring a smooth transition and comprehensive understanding of the updated procedures
Provide recurrent training for all certifications and mandated safety-training programs including TSA/DG trainings in Veroot
Daily reporting of training activities in designated tools, documents and share sites
Partner with the Training and Quality Manager or Supervisors to support the development of job instructions and training aids
Conduct comprehensive audits to ensure exceptional quality, including but not limited to reviewing containers for accurate sorting, validating gaylords for correct routing, placards, and container IDs
Inspecting package labels for print quality, tracing discrepancies back to origin DC, station, or customer for necessary corrections
Demonstrate “Best Practices” for employees; assist employees, provide direction, coach package handlers when exceptions are discovered, report on and apprise supervisor of any issues that may occur
Demonstrate and work with employees to move product through each step of the process flow
Conduct pre-shift communication meetings regarding quality to provide tips and increase quality awareness
Create and maintain the daily recap report of identified errors, review with Supervisor or Manager
Supports the investigation & resolution of local quality-related issues in partnership with the Training and Quality Manager or Supervisor to help identify root cause issues and to make correction recommendations
Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion
Qualification
Required
High school or equivalent
A degree, qualification, or evidence of continuous professional development in your area of expertise a plus
Internal candidates: 6 months experience in DHL operations
External candidates: 1 year experience in training or quality (in an operational environment or logistics industry a plus)
Ability to read, write and speak English
Excellent Communication skills and ability to explain tasks to others
Understand standardized math processes
Well-versed in production standards, ensuring that employees receive comprehensive training to effectively meet and exceed these standards to deliver optimal results
Basic Excel skills
Have a continuous improvement mindset
Ability to use technology: Internet, email, tablet apps
Strong time management, deadline adherence, and organizational skills are essential
Observe and read gauges, instruments, dials to determine operating processes and procedures
Work with minimal supervision, under pressure and on several tasks at the same time
Interact with employees in a respectful and professional manner
The ability to lift/push/pull mail and parcels weighing up to 50 lbs
Preferred
Ability to speak a second language a plus
Certification in TWI - (will be provided during onboarding)
Benefits
Competitive Pay
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance
Company
DHL eCommerce
A global team of 45,000 people dedicated to providing flexible and reliable e-commerce solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chiric Emanuels, MBA
Vice President, Product Engineering and Technology Partnerships
Eric Ricardo
Vice President - DC Operations
Company data provided by crunchbase