The Judge Group · 3 hours ago
Customer Service Representative (1116092)
Charlotte, NC
Full-time
Onsite
Mid Level
$55K/yr - $62K/yr
4+ years expThe Judge Group is a staffing firm seeking a Customer Service Representative for a manufacturing company in Charlotte, NC. The CSR will support customers, coordinate order activity, and ensure smooth communication across internal teams, requiring strong organizational skills and a solid understanding of production workflows and supply chain operations.
E-LearningInformation TechnologyProfessional Services
Responsibilities
Handle customer inquiries via phone, email, and in‑person communication
Process and enter orders, returns, credits, and related documentation
Coordinate with internal teams to ensure timely order fulfillment and issue resolution
Verify order accuracy and maintain correct pricing, part numbers, and customer details
Monitor open and duplicate orders, correct discrepancies, and update customers
Prepare freight claims and obtain domestic/international shipping quotes
Maintain updated product literature and pricing on shared systems
Prepare export documents such as Proforma invoices and insurance certificates
Support administrative tasks and maintain organized customer service files
Recommend alternative products or solutions when appropriate
Qualification
Required
High school diploma or equivalent required
4–6 years of customer service experience, preferably within a manufacturing or industrial setting
Apply practical judgment to follow written, verbal, or diagram-based instructions
Resolve issues involving multiple variables within standardized processes
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
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