DuBois Chemicals, Inc. · 16 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expDuBois Chemicals, Inc. is seeking an experienced high-level Technical Account Manager (TAM) to bridge the gap between the company’s technical paper and pulp product offerings and its customers’ needs. The TAM will act as a technical advisor to key customer accounts, leveraging operational knowledge and product expertise to drive adoption and retention of DuBois chemistries.
ChemicalTransportationWaste Management
Responsibilities
Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts
Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization
Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer
Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment
Educate customers on new features and best practices to drive optimal product adoption and usage
Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM)
Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer
Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer
Provide regular feedback from the customer to the Portfolio Management and Research & Development teams
Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability
Must be able to perform the essential functions with or without accommodation
Qualification
Required
10+ years' experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required
Excellent customer service skills to build and maintain positive customer relationships
Ability to solve customers' technical challenges and assist with improvement process utilizing product knowledge
Document and communicate service findings for every customer visit within CRM
Goal oriented and initiative-taking approach to seeking new business
Critical thinking and problem-solving skills with attention to detail
Proficient in performing technical/mechanical on-site testing
Excellent communication (oral, written) and presentation skills
Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools
Ability to work independently with minimal supervision
Ability to travel up to 25% including overnight travel
Preferred
Bachelor's degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred
Company
DuBois Chemicals, Inc.
DuBois has been serving customers since 1920.
1001-5000 employees
H1B Sponsorship
DuBois Chemicals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2019-08-28Acquired
Leadership Team
Eric Dill
Chief Technical Officer
Rob Martin
Industrial Sales Representative
Recent News
Business Wire
2025-10-28
Business Wire
2025-10-27
2025-06-30
Company data provided by crunchbase