HUB International · 4 hours ago
Benefits Enrollment Systems Specialist – Team Leader
San Antonio, TX
Full-time
Onsite
Senior Level
5+ years expHUB International is a global insurance broker dedicated to providing superior customer service. The Benefits Enrollment Systems Specialist – Team Leader will build and support benefits enrollment sites for clients while leading and developing a team of specialists to ensure exceptional client service.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Partner with the Benefits Technology Director and other Team Leaders to develop short-term and long-term strategies for achieving results and delivering renowned client experiences
Model core values while leading, developing, and supporting team members; actively participate in staffing and recruiting planning
Coach, mentor, and provide ongoing performance feedback to elevate both individual and team performance
Address personnel decisions including performance evaluations, corrective actions, and terminations, in consultation with the Benefits Technology Director and Human Resources
Manage internal relationships and help resolve conflicts within and across departments
Contribute to the creation, evaluation, and documentation of department workflows and procedures
Provide strategic input on technology enhancements and value-added solutions that improve department efficiency, effectiveness, and client service
Perform the duties of a Benefits Enrollment Systems Specialist for assigned accounts
Ensure each team member has documented development goals; provide guidance and help identify development opportunities
Conduct regular one-on-one meetings, coaching sessions, and formal performance evaluations in accordance with company practices
Ensure timely resolution of escalated client issues
Serve as a backup Benefits Enrollment Systems Specialist for team members when needed
Manage and approve team schedules and time-off requests
In collaboration with the Benefits Technology Director, assign and rebalance accounts across the team as needed
Track and monitor adherence to established workflows and procedures
Monitor retention of the team’s assigned accounts
Ensure team compliance with Continuing Education (CE), licensing, and industry regulatory requirements
Create and fulfill personal development goals related to industry knowledge, leadership development, and license CE requirements
Maintain a General Lines – Life & Health license and participate in seminars and training to support ongoing knowledge and skill development
Adhere to all Continuing Education (CE), industry, and regulatory/legislative requirements
Perform other duties as requested in support of the operations of an insurance agency
Qualification
Required
Texas General Lines Life & Health insurance license, to be obtained within sixty days of employment and maintained throughout employment
5-7 years of relevant experience
Bachelor's degree (4-year degree)
Technology savvy
Excellent verbal and written communication skills
Strong customer service orientation
Prior experience in a benefits administration role
Familiarity using benefits enrollment platforms such as Employee Navigator or similar systems, as well as BenefitPoint
Strong working knowledge of Microsoft Office products
Demonstrated leadership capability, including the ability to coach others, manage competing priorities, resolve conflicts, and think strategically while remaining hands-on with client work
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase