Acuity Insurance · 5 hours ago
Technical Support Analyst
Sheboygan, WI
Full-time
Onsite
New Grad, Entry LevelAcuity Insurance is seeking a Technical Support Analyst to provide assistance with PC hardware and software, mobile device systems, and related peripherals. The role involves troubleshooting user problems, providing training, and ensuring efficient operation of technology for end users.
Insurance
No H1B
Responsibilities
Installation of hardware and software at client work stations. Provide assistance to keep the systems running efficiently for the client
Support and maintain mobile device operating systems, hardware and software
Analyze, solve, and correct user problems of a moderately complex to complex nature in a multi-vendor environment. Utilize various technical tools for problem isolation and detection. Simulates or recreates user problems to resolve operating difficulties
Resolves production problems and participates in an off-hour call list for incident resolution
Assist in projects relating to user requests. Report on project status
Help end user with efficient use of technology
Maintain the integrity of the system documentation
Manage end user hardware and software installations, updates, and moves
Setup Audio Visual equipment as required by end users
Provides basic end-user training on the use of hardware, software, and peripherals. Typically on a one-to-one basis
Assists in selection and evaluation of hardware and software
Assist in security as it pertains to end user devices
Stay current with evolutions in areas of job responsibility through education and self study
Regular and predictable attendance
Performs other duties as assigned
Qualification
Required
Bachelor's or Associate Degree with an emphasis in Computer Science or MIS with a high degree of achievement or significant relevant prior work experience
Installation of hardware and software at client work stations
Support and maintain mobile device operating systems, hardware and software
Analyze, solve, and correct user problems of a moderately complex to complex nature in a multi-vendor environment
Utilize various technical tools for problem isolation and detection
Simulates or recreates user problems to resolve operating difficulties
Resolves production problems and participates in an off-hour call list for incident resolution
Assist in projects relating to user requests
Report on project status
Help end user with efficient use of technology
Maintain the integrity of the system documentation
Manage end user hardware and software installations, updates, and moves
Setup Audio Visual equipment as required by end users
Provides basic end-user training on the use of hardware, software, and peripherals
Assists in selection and evaluation of hardware and software
Assist in security as it pertains to end user devices
Stay current with evolutions in areas of job responsibility through education and self study
Regular and predictable attendance
Generally works under deadlines
Willingness to work irregular hours
Demonstrate planning skills, along with problem solving and analytical techniques
Strong communication skills and a desire to excel
Ability to lift up to 60 lbs
Reside within a 1-hour radius of the Acuity CHQ
Preferred
Exposure and/or experience in computer software and hardware installation, operating systems, mobile devices, and troubleshooting skills preferred
Network technical training or equivalent and experience in network communications desirable
Company
Acuity Insurance
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier.
Founded in 1925
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Salzmann
CEO
Company data provided by crunchbase