Grand Hotel Golf Resort and Spa, Autograph Collection · 17 hours ago
Front Desk Clerk
Point Clear, AL
Full-time
Onsite
New Grad, Entry LevelGrand Hotel Golf Resort & Spa, Autograph Collection is a historic destination on Alabama’s Gulf Coast known for its exceptional hospitality. As a Front Desk Clerk, you will ensure a seamless guest experience by managing check-ins and check-outs, addressing inquiries, and enhancing overall guest satisfaction.
Hospitality
Responsibilities
Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival
Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience
Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service
Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations
Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail
Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity
Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings
Documentation: Complete all Front Desk reports accurately and maintain proper documentation
Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction
Qualification
Required
Professional and hospitable demeanor when greeting guests
Ability to assign rooms based on location, rates, preferences, and Marriott Reward Member status
Experience in ensuring smooth and accurate check-in and check-out procedures
Knowledgeable in responding to guest inquiries about hotel services, local attractions, events, and entertainment options
Ability to handle future and same-day reservations and accommodate walk-ins with attention to detail
Experience in processing payments and managing charges accurately
Ability to assist guests with using safety deposit boxes and ensuring confidentiality and security
Experience in completing Front Desk reports accurately and maintaining proper documentation
Ability to address guest concerns promptly and resolve issues in a timely manner
Benefits
Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
401(k) with Company Match: Plan for your future with our company-matched retirement plan.
Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.
Company
Grand Hotel Golf Resort and Spa, Autograph Collection
Thank you for your interest in employment with The Grand Hotel Golf Resort and Spa, Autograph Collection in Point Clear, Alabama.
Founded in 1847
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase