Tulane University · 2 hours ago
Infrastructure Engineer III
New Orleans, LA
Full-time
Onsite
Senior Level
5+ years expTulane University is seeking an Infrastructure Engineer III who possesses a deep understanding of software development and systems administration processes. The role involves leading the installation and maintenance of IT infrastructure, collaborating with various teams to improve operational effectiveness, and mentoring junior engineers while implementing automated solutions.
EducationHigher EducationMedical
Responsibilities
Lead the installation, maintenance, upgrading, and configuration of IT infrastructure and other IT-related projects as determined by business need across a multi-site environment
Identify and solve complex systemic issues spanning multiple systems and teams. This may include designing systems or services from ground up
Partner with internal service owners and teams to evaluate technical data, create recommendations, obtain consensus, plan and execute service upgrades and changes
Maintain appropriate documentation, including drawings, configurations, settings, and recovery plans
Work directly with the leadership to define a long-term infrastructure support strategy focused on cost optimization and end-user needs
Provide Windows, Linux operating system administration, including logging solutions, OS building/configuration and script writing
Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems
Work with internal and external stakeholders to troubleshoot and resolve application issues across complex enterprise and local environments
Influence and enforce IT related security policies and controls by following defined procedures and standards
Research and evaluate current and emerging technologies and stay informed of new technologies and solutions that increase productivity, innovation, and business capabilities
Provide administration of backup/recovery processes and procedures
Participating in a cross-platform Site Reliability team to build and maintain tools, solutions and microservices associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors
Test our system integrity, implemented designs, application developments and other processes related to software defined infrastructure, making improvements as needed
Deploy product updates and patches as required while implementing integrations when they arise
Experience with scripting languages (Javascript, Python, Powershell)
Experience with version control (Git, SVN)
Knowledge of Infrastructure as Code tools (Terraform, Ansible)
Ability to talk to both customers and other IT professionals and adapt to their technical knowledge
Availability to work occasional nights, evenings, and weekends as assigned
Availability and ability to provide 24/7 on call support, as scheduled
Demonstrated ability to mentor junior engineers and work with remote teams
Demonstrated ability to design and lead development of best practices and creation of standard operating procedures
Deep understanding of Virtualization technologies on VMWare hypervisor
Knowledge and experience supporting NAS/SAN Storage arrays
Well versed in Business Continuity & Disaster Recovery methodologies and implementations
Qualification
Required
Lead the installation, maintenance, upgrading, and configuration of IT infrastructure and other IT-related projects as determined by business need across a multi-site environment
Identify and solve complex systemic issues spanning multiple systems and teams. This may include designing systems or services from ground up
Partner with internal service owners and teams to evaluate technical data, create recommendations, obtain consensus, plan and execute service upgrades and changes
Maintain appropriate documentation, including drawings, configurations, settings, and recovery plans
Work directly with the leadership to define a long-term infrastructure support strategy focused on cost optimization and end-user needs
Provide Windows, Linux operating system administration, including logging solutions, OS building/configuration and script writing
Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems
Work with internal and external stakeholders to troubleshoot and resolve application issues across complex enterprise and local environments
Influence and enforce IT related security policies and controls by following defined procedures and standards
Research and evaluate current and emerging technologies and stay informed of new technologies and solutions that increase productivity, innovation, and business capabilities
Provide administration of backup/recovery processes and procedures
Participating in a cross-platform Site Reliability team to build and maintain tools, solutions and microservices associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors
Test our system integrity, implemented designs, application developments and other processes related to software defined infrastructure, making improvements as needed
Deploy product updates and patches as required while implementing integrations when they arise
Experience with scripting languages (Javascript, Python, Powershell)
Experience with version control (Git, SVN)
Knowledge of Infrastructure as Code tools (Terraform, Ansible)
Ability to talk to both customers and other IT professionals and adapt to their technical knowledge
Availability to work occasional nights, evenings, and weekends as assigned
Availability and ability to provide 24/7 on call support, as scheduled
Demonstrated ability to mentor junior engineers and work with remote teams
Demonstrated ability to design and lead development of best practices and creation of standard operating procedures
Deep understanding of Virtualization technologies on VMWare hypervisor
Knowledge and experience supporting NAS/SAN Storage arrays
Well versed in Business Continuity & Disaster Recovery methodologies and implementations
Bachelor's Degree in applicable discipline AND
Coding Boot camp graduate AND
Minimum 5+ years' experience in systems administration and advanced IT technologies with a strong focus in systems deployment, understanding of storage systems and network topology, scripting, container integration and administration & system monitoring
OR
Minimum 5+ years hands on experience and experience with, but not limited to the following technologies: internal and external cloud environments, support for agile application processes, Linux Administration and Windows administration, virtualization, configuration management, LDAP and/or Active Directory Administration, Security best practices
Preferred
Experience with Container Orchestration Services
Familiarity with HPC Cluster Administration and CI/CD tools (Azure DevOps)
Experience with Amazon Web Services, Microsoft Azure, or Google Cloud Platform (AWS CloudFormation or Azure Resource Manager)
Knowledge of MySQL, MSSQL, PostgreSQL, and non-SQL data stores
Experience with monitoring tools (IRIS, NetScout, Grafana, SolarWinds Orion)
Working knowledge of core Internet protocols and services (e.g., IP, TCP, UDP, NTP, DNS, HTTP, SMTP, SSH, syslog) required
Ability to troubleshoot Windows Server and Linux operation systems
Proficient with installation, configuration and managing VMware Environments - deployment automation
Excellent written, verbal, and collaboration skills with the ability to instruct others on the team
Ability to read, write, and interpret instructional documents such as reports and procedure manuals
Willingness to cross train into other areas for overlapping support to meet the business need
Proven ability to think out of the box and have a holistic approach to supporting the University faculty, staff, and student populations
Company
Tulane University
A member of the prestigious Association of American Universities, Tulane University is consistently ranked among the top 50 universities in the nation.
1001-5000 employees
H1B Sponsorship
Tulane University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$8.5MKey Investors
National Institutes of Health
2018-11-14Grant· $8.5M
Leadership Team
Janaki Sundaresan
Co-Founder of Health Equity Fellowship
Lekh Parekh
Co-founder and Vice President of Tulane Table Tennis Club
Recent News
New Orleans CityBusiness
2025-10-15
New Orleans CityBusiness
2025-10-11
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