Mudflap · 8 hours ago
Partner Success Manager
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $140K/yr
5+ years expMudflap is a company transforming the trucking and logistics industry with innovative fuel management solutions. They are seeking a Partner Success Manager to support and grow their network of independent fuel partners by driving engagement, resolving issues, and ensuring value from the partnership.
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Responsibilities
Own the post-launch success of our independent truck stop partners
Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network
Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently
Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently
Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them
Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently
Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership
Maintain accurate records and reporting of activity and results
Qualification
Required
5+ years of experience in customer success, partner success, account management, or vendor support
Proven ability to manage a large and diverse portfolio of accounts while balancing both proactive and reactive workstreams
Strong analytical mindset—comfortable interpreting data, making performance-driven decisions, and working with data teams to generate actionable insights
Excellent relationship-building and communication skills—you can adapt your style to different partner personalities and maintain trust, even during tough conversations
Demonstrated ownership and bias for action—you spot problems before they become escalations, and take initiative to solve them quickly
Experience working cross-functionally with teams like product, support, and operations to advocate for customers and improve the end-to-end partner journey
Highly organized and efficient with time management
Preferred
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Looker, Excel, or SQL)
Familiarity with merchant/vendor relationships in industries like logistics, fuel, retail, or B2B marketplaces
Benefits
Commuter benefits to ease your travel
Lunches and snacks to keep you fueled
Competitive salary and multiple benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)
Medical/dental/vision insurance
401(k) with company match
Flexible PTO
Company
Mudflap
Mudflap provides instant fuel discounts to thousands of owner-operators and small fleets at hundreds of independent fuel stops and chains.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50M2022-08-17Series B· $50M
2019-01-01Seed
Leadership Team
Sanjay Desai
Co-Founder/CEO
Recent News
2023-06-09
2023-06-09
Company data provided by crunchbase