Shabby Fabrics · 2 days ago
Customer Care Specialist
Post Falls, ID
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrShabby Fabrics is an online retailer and international leader in the quilting industry located in Post Falls, Idaho. They are seeking a full-time Customer Care Specialist who will provide exceptional customer support through various communication channels and assist with order processing and fulfillment tasks.
E-CommerceFashionWholesale
Responsibilities
Deliver the highest level of customer care through warm, genuine, and solution-oriented interactions
Promptly answer inbound phone calls with a friendly, professional demeanor
Provide clear, articulate, and polished communication through phone, email, and customer interface software
Accurately process phone and digital orders while confidently recommending appropriate complementary products
Use active listening to understand customer goals, projects, and concerns
Resolve customer questions, concerns, or complaints with professionalism and empathy
Demonstrate sound judgment by recognizing when a situation requires escalation to a manager to ensure the best outcome for the customer
Maintain accurate documentation, order details, and customer notes within customer interface systems
Assist operations and order fulfillment teams during periods of slower call volume
Perform additional duties as assigned
Qualification
Required
Exceptional verbal and written communication skills, including strong grammar, spelling, and professional tone
Strong typing speed and computer proficiency, with the ability to efficiently navigate customer interface software and multiple systems
Ability to compose clear, polished, and customer-friendly written responses
Excellent arithmetic and computation skills, especially related to fabric measurements (yards, inches, etc.)
Strong organizational skills and attention to detail
Excellent problem-solving skills with the ability to think critically in dynamic situations
High level of judgment and decision-making ability, including knowing when to escalate issues appropriately
Self-motivated and able to work independently with minimal supervision
Ability to learn new products quickly and confidently recommend them based on customer needs
Ability to work both autonomously and collaboratively as part of a team
Proficiency with Microsoft Office Suite and comfort working in technology-driven environments
Ability to stand, sit, and/or walk for prolonged periods of time
Must be able to distinguish between colors
Company
Shabby Fabrics
Shabby Fabrics is an online quilting shop that sells recuts, pre-fused, and laser-cut quilt kits.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase