WealthCounsel, LLC · 14 hours ago
Software Support Representative (Virtual, Full-time)
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $56K/yrWealthCounsel, LLC is a company that provides drafting software and legal tools for attorneys. They are seeking a motivated Software Support Representative to provide in-house support to members and clients, focusing on software usability, installation, and customer service.
ConsultingLegalSoftware
Responsibilities
Diagnose and resolve member software incidents
Provide routine and moderately complex software support to WealthCounsel members
Manage Support Queue: Apply needed details associated with the case and resolve/close cases timely
Escalate complex software support issues to senior personnel as needed
Maintain a record of open support cases, including a record of member interactions and efficient resolutions
Provide excellent customer service ensuring a positive and efficient experience by members through phone, chat, email, and screen sharing
Assist with software testing for all software products and updates
Work with Member Experience team to address member concerns/issues
Participate in customer service initiatives
Attend WealthCounsel events as needed to provide additional software support to members and support relationship-building activities
Other areas of responsibility may be assigned as needed
Qualification
Required
Associates degree or equivalent on the job training
Experience in Help Desk/Support environment
Experience with online platforms/cloud environment
Customer service experience required
In-depth knowledge of Microsoft O/S and Word
Strong analytical and communication skills
Ability to organize and prioritize
Ability to monitor multiple support channels simultaneously
Ability to work independently without physical supervision
Preferred
Mac knowledge a plus
Law office experience a plus
Benefits
Medical/dental/vision plan
Matching 401(k)
A generous paid time off package that includes: Paid Time Off (PTO), Holidays (including 2 Floating Holidays), Volunteer Time, Blood Donor Leave, Short Term Disability, Paid Parental Leave and more!
Matching donations for approved charitable organizations
Home internet and gym membership reimbursement
Many opportunities to connect with others from your home office and have fun while you work!
Company
WealthCounsel, LLC
WealthCounsel is a legal services company offering legal software and law practice management software.
Founded in 1997
51-200 employees
H1B Sponsorship
WealthCounsel, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Henna Shah
Chief Executive Officer
Stewart Shelline
Chief Technology Officer
Recent News
2025-02-16
2025-02-16
Company data provided by crunchbase