First Savings Bank · 1 day ago
Training Specialist
Henderson, NV
Full-time
Onsite
Mid Level
3+ years expFirst Savings Bank is a family-owned bank focused on providing exceptional service and innovative banking solutions. The Training Documentation Specialist is responsible for technical writing and procedure development, translating complex processes into clear procedures, and assisting with instructional design to enhance training materials.
BankingFinancial ServicesInsuranceRetirement
Responsibilities
Translates complex technical and operational processes into clear, concise, and easy-to-understand procedures
Organizes content logically using headings, tables, diagrams, and visual aids to enhance comprehension
Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities
Identifies and recommends improvements for procedure gaps, redundancies, or inefficiencies
Performs regular audits and maintenance to ensure documentation remains current and relevant
Partners with subject matter experts to create, implement, and review procedural resources supporting employee’s in-the-moment needs
Participates in rollout planning and stakeholder communications related to procedural changes
Researches industry methodologies and trends in technical communication integrating those into professional practice
Assists in the design and development of supplemental training materials to support documented procedures
Applies adult learning principles and instructional design models to enhance learning engagement and knowledge retention
Collaborates with training team members to align documentation with learning objectives and delivery formats
Contributes to the creation and redesign of user reference manuals and instructional materials in support of new or changing business practices, regulatory, compliance, and legal changes
Uses sound judgement to identify, troubleshoot, and resolve day-to-day operational challenges
Generates and maintains reports, dashboards, and data visualizations to track procedure development and outcomes
Maintains inventory and version controls for procedures and supporting training documentation
Monitors usage analytics to identify high-impact procedures and areas for improvement
Qualification
Required
Bachelor's degree from an accredited university in Journalism, English, Communications, Instructional Design, or related Learning and Development field, or equivalent related professional experience
3 years' experience in retail banking management or financial services
3 years' experience documenting complex process flows, end-user procedures, and other user reference materials
Experience implementing the Chicago Manual of Style and the latest Microsoft Writing Style Guide
Experience applying the principles and methodologies associated with instructional design and adult learning (e.g., SAM, ADDIE, Kirkpatrick, Gagne's Nine, Merrill's Principles, etc.)
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation, Sick, and Holiday time
A competitive 6% 401k match
And more!
Company
First Savings Bank
First Savings Bank is a banking, insurance, and retirement services provider.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Morgan Larson *
President/CEO
Kellie Sahm
Vice President, Chief Deposit Officer
Recent News
First Savings Financial Group, Inc.
2025-08-29
South Africa Today
2025-08-29
Company data provided by crunchbase