MBK Senior Living · 14 hours ago
Quality Assurance & Compliance Coordinator
Portland, OR
Full-time
Onsite
Mid Level
3+ years expMBK Senior Living is dedicated to enriching lives and exceeding expectations. The Quality Assurance & Compliance Coordinator is responsible for implementing and overseeing the quality assurance program, ensuring compliance with regulations, and improving resident outcomes through performance monitoring and collaboration.
Assisted LivingElder CareHealth Care
Responsibilities
Lead the execution of the quality assurance program, verifying adherence to all regulatory mandates (federal, state, local), and protecting resident confidentiality per HIPAA
Oversee and verify daily and future staffing plans and schedules to ensure actual and projected staffing levels continuously comply with the state-mandated acuity model (i.e., ABST) and minimum staffing ratios for resident care needs
Maintain official accreditation status by continuously monitoring compliance with all established standards and coordinating necessary internal associated activity
Serve as a liaison for regulatory agencies and accreditation bodies, and prepare for, manage and coordinate all third-party audits, surveys, and inspections
Collaborate with the Executive Director and others to develop action plans to address deficiencies and ensure timely resolution
Maintain centralized records for all compliance and survey documentation, ensuring accurate and timely reporting of corrective actions
Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures
Conduct regular facility inspections, operational site reviews and audits to assess performance and identify areas for improvement
Implement and oversee data collection to establish, track, and report on KPIs and trends related to quality, compliance, and resident satisfaction
Develop and monitor Quality Improvement Plans (QIPs) and action plans to address deficiencies and drive resolutions
Promote a culture of continuous improvement and quality focused care by developing and presenting outcomes and providing actionable recommendations to leadership
Implement comprehensive risk-management procedures, including maintaining accurate incident logs, addressing concerns proactively, and overseeing Critical Incident Reporting and Mortality Review processes
Proactively investigate and resolve quality assurance concerns, complaints, and incidents to uphold a safe and supportive environment
Ensure accurate documentation and record-keeping to support compliance and operational effectiveness
Assess ongoing training needs and collaborate with home office to create new training, as needed
Conduct training programs for staff on regulatory compliance, risk management, and quality assurance, and educate employees in company policies and procedures
Ensure required and assigned training is completed
Stay current and comply with industry trends and changes in federal, state, and local regulations affecting senior living communities (assisted, independent, memory care)
Maintain knowledge and understanding of operation’s regulatory, accreditation, and company regulations, policies, and/or procedures
Provide detailed reports and recommendations for executive leadership on operational review findings, quality performance, and compliance status
Collaborate with Executive Directors, department heads, and other leadership team members to align quality initiatives with operational goals, and drive quality improvements
Ensure effective communication with residents, families, and staff regarding quality assurance initiatives and compliance updates
Act as a collaborative partner and cross-functional team member, providing temporary support and coverage across various departments (e.g., Sales, Operations) during critical periods, staff vacancies, or as requested
Promote a spirit of teamwork and open communication in alignment with MBK principles and core values
Perform other job duties or special projects as assigned or requested by Supervisor
Qualification
Required
High school diploma or equivalent (GED), required
Must hold current State administrator's license and maintain with required CEUs
3+ years of prior related work experience in quality assurance, regulatory compliance, or risk management in the senior living or healthcare industry
Stay up to date and knowledgeable about state-mandated acuity model (i.e., ABST) and state regulations
Proven experience managing audits, regulatory compliance, and accreditation processes
Strong technical and computer skills, including proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.), and experience operating standard office equipment
Must complete required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months)
Valid state-issued driver's license and valid insurance or reliable method of transportation
Must have excellent written and verbal communication skills, including the ability to speak, write and read English and must be comfortable with speaking in public settings, presenting to small groups and interacting with regulatory representatives
Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, auditors, and guests
Must possess strong organizational, problem solving, and time management skills
Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations
Ability and willingness to work independently without direct oversight and supervision
Must present a positive and professional image
Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion
Ability to move intermittently throughout the workday, in the community and between neighborhoods
Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary
Ability to assist in the physical movement of residents during routine transfers and in emergency situations
Preferred
College degree in Healthcare Administration, Nursing, Gerontology, or related field, a plus
Benefits
Competitive salaries
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Company
MBK Senior Living
MBK Senior Living provides independent living, assisted living, memory care and short-term care options to seniors.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Diana Engle
Vice President of Health and Wellness
Recent News
Morningstar.com
2025-06-17
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