Slalom · 19 hours ago
Director, Experience Design: SaaS Platforms
Charlotte, NC
Full-time
Onsite
Director/Executive
$187K/yr - $258K/yr
10+ years expSlalom is a business and technology consulting company that aims to create powerful customer experiences and drive innovation. The Director of Experience Design will lead strategic conversations, manage a high-performing team, and drive the growth of Slalom's Customer Experience business through innovative platform design solutions.
CollaborationConsultingIT ManagementManagement ConsultingProject Management
Hiring Manager
Alyssa Putnam
Responsibilities
Provide advisory consulting leading strategic conversations, capturing requirements, and presenting data-driven recommendations to client leadership
Grow Slalom’s CX business by participating in new business development activities, developing proposals and sales materials, guiding solution design, establishing partnerships with key technology vendors and identifying opportunities in the platform design landscape
Support the building and management of a high-performing team of platform design specialists, providing mentorship and professional development
Drive strategic value for our clients by developing measurement frameworks, data strategies, and advising on product design for organizational maturity
Lead technology evaluations and discovery for enterprise technology solutions, with expertise in user needs and integrated workflows across systems
Oversee design of platform experiences and review all creative work for proper implementation of designs while ensuring client and employee needs are met and proper resource allocation
Lead design teams in the implementation of enterprise SaaS platform solutions such as ServiceNow, Adobe, Salesforce, etc
Demonstrate design excellence by participating in hands-on formulation of requirements and designs
Foster innovation by staying ahead of industry trends and identifying new opportunities for clients and the practice
Qualification
Required
10+ years of experience in design/user experience delivery related to SaaS platforms with at least 5 years in leadership roles
Proven new business development experience with demonstrated success in identifying opportunities, crafting compelling proposals, and closing deals for platform-based transformation experience work
Strong client relationship management skills with proven ability to lead client interviews, communicate complex concepts to non-technical stakeholders, and provide strategic analysis to diverse audiences
Track record of building high-performing teams and managing product design/user experience practices in consulting settings
Deep understanding of designing in platform contexts, utilizing products from Salesforce, ServiceNow, Adobe and other Enterprise grade solutions, and design tools like Miro, Figma, Cursor, and other AI tools
Technical expertise across user experience technologies, with the ability to work closely with technical practitioners on feasibility, constraints and tradeoffs
Strategic mindset for developing measurement frameworks and roadmaps that drive client business outcomes
Excellent analytical and communication skills with ability to create compelling data narratives and actionable insights
Hands-on leadership where you take accountability from the top of the pipeline to the delivery of software to end users, jumping in as needed throughout the product lifecycle
Benefits
Meaningful time off and paid holidays
Parental leave
401(k) with a match
A range of choices for highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for any well-being-related expenses
Discounted home, auto, and pet insurance
Company
Slalom
Slalom Consulting is a business and technology consulting firm that designs and builds strategies and systems to help its clients
10001+ employees
H1B Sponsorship
Slalom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (258)
2023 (250)
2022 (614)
2021 (254)
2020 (220)
Funding
Current Stage
Late StageTotal Funding
$1.69M2013-04-12Series Unknown· $1.69M
Leadership Team
Brad Jackson
CEO
John Tobin
Co-Founder and Executive President, EMEA & APAC
Recent News
2025-12-11
2025-10-22
Research & Development World
2025-10-21
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