National Health Foundation · 7 hours ago
Program Manager
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expNational Health Foundation is seeking a Program Manager to oversee the operations of their recuperative care facility. This role involves managing staff, ensuring quality guest services, and collaborating with various teams to maintain health and safety standards.
CommunitiesGovernmentHealth Care
Responsibilities
Oversee the quality of guest services provided meet NHF standards by implementing and monitoring day-to-day operational systems and procedures in accordance with the company’s standards of operation; coordinate and assign daily routines and coverages of operation team, providing coaching and training when needed
Develop, implement, and consistently monitor health and safety measures including but not limited to, hazard communications, evacuation procedures, incident management
Collaborate with LVN Nursing Manager to properly dispose of medical waste
Coordinate with internal and external partners for special events held at the facility
Conducts weekly site safety inspections and coordinates with the environmental service coordinator to ensure necessary repairs are completed
Collaborates with interdisciplinary team to coordinate guest’s quality of care, ensure all staff supervise permissible to accurately utilized bed board application to determine census cap for operational planning (i.e.) room changes, meal planning etc
Collaborate with Director and Leadership of any pertinent information regarding the operations on a regular basis. Maintain, manage, and review department budget with Director
Flexibility to adapt to schedule changes and meet the on-call requirement to appropriately triage issues and provide solutions within program operations
Ensure that all direct reports execute immediate crisis intervention/emergency assistance to guests and/other staff members
Ensure all incident reports and/reporting, Emergency Action Plan (EAP) documentation are reviewed and meet compliance. Provide training as needed
Assist Director in developing and maintaining a system of education, in-services and training for all staff and people supported
Collaborate with Program Coordinators and/shift leads or designee to complete weekly inventory for operations department
Complete and ensure all operational software is being utilized to complete daily tasks
Coordinate with Administrative assistant to ensure all supply orders are placed and received to include any issues with transportation
Create an environment of growth and development by delegating duties to the team, assign special projects as needed to operations staff, etc
Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities
Review and approve all timecards operations department, that includes but not limited to Environmental Site Coordinator, Program Coordinators Environment Site Associates and Guest Service Associates, in a timely matter. This includes making any timecard corrections, having all employees approve timecard prior to manager approval
Ensure that all operations staff members are compliant with CA labor laws such as breaks, lunch periods, not working off the clock, etc
Collaborate with People and Culture department on any issues or questions as needed
Conduct monthly GSA meetings in collaboration with monthly staff meetings and/engagement
Conduct yearly performance appraisal, bi-monthly one-on-one supervision with direct reports
Conduct corrective actions plans as needed for staff, up to and including termination with the support of People and Culture
Work in collaboration with community liaison/security guard to ensure safety of guests, staff, volunteers/interns, and visitors on the property
Trains staff in the use of security and surveillance systems
Observe department guidelines to conduct personal business during breaks and lunch hour
Self-identify potentially unsafe systems/processes/situations and takes initiative to report to the Director
Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities
Always follow NHF policies and procedures
Qualification
Required
Excellent verbal/written communication skills required
Must have the ability to multi-task, problem solve, meet deadlines, follow through, and manage a team in a fast-paced environment
Ability to communicate effectively with all levels of staff, guests, and visitors
2-3 years' supervisory experience with demonstrated experience of coaching and mentoring staff in related field
Familiarity working with LAHSA regulations
Physical Requirements: The duties as described will require frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some guest care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication
Preferred
Bachelor's degree preferred
Knowledge of OSHA regulations preferred but not required
Current BLS certification strongly preferred but not required
Prior working experience in residential treatment facility, mental health facility, substance abuse treatment center, or homeless shelter preferred
Company
National Health Foundation
National Health Foundation’s mission is to improve the health of individuals and under-resourced communities by taking action
51-200 employees
Funding
Current Stage
Growth StageRecent News
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