Hexagon Mining · 1 day ago
Global Customer Success Manager
Tucson, AZ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expHexagon Mining is a global leader in digital reality solutions, and they are seeking a Global Customer Success Manager to develop and enable their Customer Success Program. This role focuses on ensuring that regional teams have the necessary tools and resources to deliver high-quality customer experiences while collaborating with various departments to maintain leadership in the mining industry.
Mining
Responsibilities
Develop and refine global Customer Success frameworks, processes, and KPIs
Create enablement resources and training for regional Customer Success teams
Drive alignment and consistency across regional delivery of the Customer Success Program
Collaborate with cross-functional teams to integrate Customer Success initiatives into broader business strategies
Qualification
Required
5+ years in Customer Success, ideally in a global capacity
5+ years practical mining experience
10+ years professional experience
Strong knowledge of CS methodologies and metrics
Excellent communication and stakeholder management skills
Ability to design scalable processes and enablement programs
Working knowledge of Mining Technologies
Preferred
Experience with Salesforce, Tableau, Highspot or other commercial software
Consultancy/advisory experience in a customer-facing role
Company
Hexagon Mining
Hexagon mining is the only global provider of surface and underground smart mining solutions. It is a sub-organization of Hexagon.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Hélio Samora
President
Company data provided by crunchbase