LocalEdge · 6 hours ago
Customer Success Strategist
Norwalk, CT
Full-time
Hybrid
Entry, Mid Level
2+ years expHearst Newspapers is a prominent media organization seeking a dynamic Customer Success Strategist to support their digital advertising teams. The role involves building and maintaining strong customer relationships, managing digital media campaigns, and providing strategic recommendations to ensure client satisfaction and drive revenue growth.
AdvertisingE-CommerceMobileSEO
Responsibilities
Customer Experience: Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management
Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization
Pipeline Management: Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue
Product Expertise: Become an expert on our digital and print products/services
Client Interaction: Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution
Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently
Collaboration: Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth
Implementation: Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations
Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes
Advertising Solutions: Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations
Drive Success with Innovative Tools: Utilize our AI-powered software to enhance every stage of the sales cycle, from prospecting and planning to presenting and closing deals
Qualification
Required
BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience
2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals
Superior presentation, interpersonal, and communication skills
Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred)
Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen
Benefits
Medical, Dental, and Vision coverage to keep you and your family healthy.
Competitive retirement plan with matching program in most markets.
Generous Paid Time Off: Recharge with ample time off, including holidays and vacation.
Paid Parental Leave: Support for growing families, with paid leave for new parents.
Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
Emotional Wellbeing: Be your best self with our mental wellness benefits.
LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for every individual’s unique needs.
Fertility Coverage & Menopause Support: Helping you along every step of your family journey.
Pet Wellness Reimbursement & Rover Credits: We care about your pets, too – helping you keep them happy and healthy.
Company
LocalEdge
LocalEdge is a company that provides premier multi-media company leading the transition to web-based advertising for any size business.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nina Sheehan
Major Partnership Manager
Company data provided by crunchbase