BEUMER Group · 15 hours ago
Director of Parts Logistics and Operations, Customer Support
Somerset, NJ
Full-time
Onsite
Director/Executive
$135K/yr - $145K/yr
10+ years expBEUMER Group is an international manufacturing leader in intralogistics, and they are seeking a Director of Parts Logistics and Operations, Customer Support. This high-visibility role involves overseeing and optimizing parts logistics operations, managing inventory, and leading a team to ensure timely availability of parts while maintaining cost-effectiveness and quality standards.
Industrial AutomationInformation TechnologyManufacturingWarehouse Automation
Responsibilities
Develop and implement logistics strategies for the procurement, storage, and distribution of parts and components
Oversee the coordination of suppliers and vendors to ensure timely delivery of parts and adherence to quality standards
Oversee the transportation and distribution of parts to various locations, including warehouses and end-users
Manage inventory levels to ensure optimal stock levels are maintained, reducing both excess inventory and stockouts
Implement inventory control procedures and best practices to minimize loss and maximize accuracy
Conduct regular inventory audits and reconciliation
Oversee warehouse operations as part of overall logistics and operational responsibilities
Lead and mentor a team of logistics and warehouse staff, providing training and support to ensure efficient and effective operations
Develop and implement performance metrics and goals for team members, conducting regular performance reviews
Identify and implement process improvements to enhance efficiency, reduce costs, and improve service levels
Utilize data analysis to monitor logistics performance, identify trends, and make data-driven decisions
Ensure compliance with safety regulations and company policies
Establish and maintain strong relationships with suppliers and vendors to negotiate favorable terms and resolve issues
Monitor supplier performance/quality, addressing any issues related to delivery, quality, or cost
Develop and manage the budget for parts logistics operations, including forecasting and controlling expenses
Analyze financial reports and metrics to ensure budget adherence and cost-effectiveness
Ensure timely and accurate fulfilment of parts orders to meet customer requirements and expectations
Address and resolve any issues related to parts delivery, quality, or discrepancies
Ensure compliance with all relevant regulations and industry standards, including safety, environmental, and quality regulations
Prepare and present regular reports on logistics performance, inventory levels, and other key metrics to senior management
Customer-facing spare parts ownership and sales growth
Lead and manage Spare Parts Specialists who own customer relationships for spare parts and drive proactive engagement to increase spare parts sales
Establish a customer coverage model and engagement cadence for Spare Parts Specialists (account plans, installed-base reviews, critical spares recommendations, and obsolescence risk mitigation)
Set targets and performance expectations for Spare Parts Specialists (sales goals, activity metrics, pipeline discipline). Inspect performance routinely and coach to outcomes
Partner with Service Operations and Sales to align parts growth plans, commercial strategy, and customer messaging
Qualification
Required
10–15+ years in supply chain, logistics, operations, or aftermarket support
5–7+ years in senior leadership managing global or multi-site operations
End-to-end spare parts lifecycle management (forecasting, procurement, warehousing, distribution)
Commitment to customer satisfaction
Optimization of fill rate, inventory turns, service levels, and obsolescence
Reverse logistics, repairs, refurbishment, and warranty returns
New product introduction (NPI) readiness for service and spares
Proven experience with spare parts planning & distribution, aftermarket / customer support operations, service-level agreement (SLA) management
Ability to lead and develop current team
Experience with budget ownership
Strong decision-making under pressure
Customer-centric mindset with operational rigor
Ability to balance cost, speed, and service quality
Commercial leadership for spares
Experience leading customer-facing teams with accountability for spare parts sales growth
Ability to build and execute proactive spare parts growth plans across a defined customer base
Benefits
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
Company
BEUMER Group
BEUMER Group is an international manufacturing leader in intralogistics.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Markus Schmidt
Chief Executive Officer & President, BEUMER Corporation
Sean Kennedy
Vice President and General Manager Customer Support
Recent News
2026-01-20
2025-12-22
Company data provided by crunchbase