Toho Water Authority · 17 hours ago
Supervisor of Public Relations
Kissimmee, FL
Full-time
Onsite
Senior Level
7+ years expToho Water Authority is responsible for delivering reliable water services and strengthening community connections. The Supervisor of Public Relations manages communications related to construction and development projects while overseeing senior-level PR team members and providing leadership within the department.
RecyclingWaste ManagementWaterWater Transportation
Responsibilities
Serve as Toho’s Public Information Officer, manages public messaging for construction, development, and infrastructure-related communications
Act as secondary spokesperson as needed, ensuring messages are clear, consistent, and aligned with Toho’s brand and values
Provide proactive communication strategies to support major capital projects and customer-impacting initiatives
Lead the planning and execution of communications related to construction and development projects, including timelines, customer impacts, and community outreach
Develop and maintain project-specific communication plans, FAQs, and customer updates
Engage with residents, businesses, developers, and community stakeholders to address questions and concerns related to construction activity
Supervise, mentor, and support direct report(s), fostering professional development and collaboration
Serve as second-in-command within the PR department, acting as departmental lead in the absence of the Director
Collaborate with other PR staff to ensure workload balance, alignment of communications efforts, and achievement of department goals
Actively participate in crisis communications, including water main breaks, boil water notices, service disruptions, and community-impacting events
Draft, review, and disseminate customer notices, media releases, and internal updates during emergencies
Coordinate with operations, customer service, and executive leadership to ensure consistent messaging during high-impact incidents
Support the Director and PR team in developing long-term communications strategies that advance Toho’s mission, values, and reputation
Assist in implementing community relations initiatives, special projects, and public engagement campaigns
Contribute to messaging that reflects Toho’s commitment to transparency, service, and community partnership
Qualification
Required
Bachelor's degree in communications, Public Relations, Journalism, Marketing, or related field required
Minimum 7 years of progressively responsible experience in public relations, communications, or related field
Supervisory or team leadership experience required
Strong writing, editing, and verbal communication skills, with the ability to tailor messages for diverse audiences
Experience leading communications in crisis or high-pressure situations
Strong organizational skills and ability to manage multiple projects simultaneously
Proficiency in communications tools, including media monitoring, social media management, and content creation platforms
Preferred
Familiarity with construction, infrastructure, or utility industry communications a plus
Benefits
Health, Dental, and Vision Medical Insurance
Employee Onsite Wellness Center
401(a) and 457 Retirement Plans
Retirement Match
Group Basic Life Insurance / AD&D
Paid Vacation and Holidays
Paid Sick Time / Sick Bank
Employee Assistance Program
Flexible Spending Account Program
Dependent Care (FSA)
Longevity and Christmas Bonuses
Tuition Reimbursement
Company
Toho Water Authority
Toho Water Authority is a utility company that provides reliable and cost-effective water, wastewater and reclaimed water services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Todd Swingle
Executive Director / CEO
Amber Lavoie, SHRM-CP
Senior Human Resources Business Partner
Recent News
The Business Journals
2024-10-10
2023-02-01
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