Eastern Controls, Inc. · 23 hours ago
Mechanical / Electrical Application Engineer – Thermal Heat Trace Specialist - Inside Sales
Edgemont, PA
Full-time
Onsite
Entry Level
$60K/yr - $80K/yr
1+ years expEastern Controls, Inc. is a family-owned manufacturer’s representative providing process control solutions. The Thermal Application Engineer will support sales of electrical heat trace products by assisting customers with sizing, selection, and troubleshooting while ensuring orders are processed accurately and promptly.
Manufacturing
Responsibilities
Partner closely with customers/end users, and inside and outside sales teams, guiding them in sizing, selection, value engineering, troubleshooting, and industry best practices, while ensuring our solutions meet application requirements
Process customer-focused orders for thermal heat trace products and supports quotation by promptly evaluating incoming RFQs for realistic product lead times and completeness and recommends standard product options using principals’ sizing and quoting tools
Build thermal heat trace technical product knowledge, follows established quoting and CRM processes, and delivers a high-quality customer experience while escalating complex design or engineering issues to senior specialists
Provide exceptional customer service by ensuring orders are processed accurately within 24 hours and adequate documentation on all open support tickets; maintaining regular written and verbal communication to increase customer touches and keep stakeholders informed; providing clear and timely quotes with specifications, standard startup options, and delivery timelines
Own assigned tasks in the sales cycle from inquiry through order entry, ensuring accurate data entry and documentation; Processes customer orders accurately and coordinates with logistics for standard delivery timelines; Monitors order status and provides routine updates to customers and internal teams
Prepare quote details that ensure accurate pricing and gathers background on previous transactions to help reduce unnecessary discounts and risks
Proactively sell by identifying and flagging simple cross-sell or up-sell opportunities to outside sales for follow up
Assist in preparing bid specifications and complete bid packages as assigned
Become proficient using our CRM and will keep it current by following established standards and regularly entering and maintaining customer inquiries, quotes, and order records
Follow ECI and principal standard operating procedures for quoting and order execution
Ensure quotes and order paperwork conforms to company policy and escalates terms or PO risks to management
Consider ECI stock availability and standard order types when preparing quotes and consults with senior staff on cost-effective options
Achieve exceptional performance in the above area will result in promotion to Thermal AS2, Project Leader, or potentially an Inside or Outside Sales position
Qualification
Required
Bachelor's or Associate degree in a technical field (Mechanical, Chemical, or Electrical Engineering)
Technical certificate programs, bootcamps, or trade school with relevant coursework and demonstrable practical work are equally acceptable
Must have strong, fast and efficient problem solving skills
Must be computer literate with a strong working knowledge of email communication, search engines (Google) and Microsoft Office
Must have strong listening skills, technical communications and organizational skills
Must have strong ability and desire to learn ECI products and services
You must live within a comfortable commuting distance (within an hour max) from our headquarters in Edgemont, PA
Curious, passionate, and resourceful engineers or technically minded professionals to join us in solving our customers' greatest technical challenges
Loves to solve puzzles
Comfortable with and thrives on working with various internal and external stakeholders to provide the best-in-class process control solutions
You go beyond designing a solution or specifying a quote: you build a critical technical and personal relationship with your customers and become their trusted advisor
Preferred
CAD skills/experience is a major plus
Familiarity with CRM platforms is desirable
Hands-on technical experience (field tech, commissioning tech, instrumentation technician) all major pluses
CAD: 1 year (Preferred)
hands-on mechanical and/or electrical: 1 year (Preferred)
Ability to Commute: Edgemont, PA 19028 (Preferred)
Benefits
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Eastern Controls, Inc.
Eastern Controls is an industrial automation company providing control valves and process instrumentation solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Denise Adams, MS, PHR
Human Resources Business Partner
Recent News
Pittsburgh Business Times
2022-08-01
Company data provided by crunchbase