Country Visions Cooperative · 15 hours ago
IT Service Desk and Endpoint Administrator
Brillion, WI
Full-time
Onsite
Mid Level
3+ years expCountry Visions Cooperative is an agriculture-based cooperative dedicated to service and building long-term relationships from generation to generation. They are seeking an experienced IT Service Desk and Endpoint Administrator to support their IT operations, focusing on service desk operations and endpoint management while fostering relationships within the organization.
AgricultureConsultingEnergyRetail
Responsibilities
This role operates in a lean IT team where priorities can shift and is ideal for a technically strong generalist who can balance immediate support needs with longer-term stabilization and improvement efforts
Serve as a steady, experienced presence on the service desk, blending hands-on Tier 1 support with Tier 2.5 troubleshooting and endpoint administration while helping establish standards for quality, documentation, and customer experience
Provide primary support for the IT service desk, including answering calls, managing walk-ups, logging tickets, and maintaining clear communication with end users
Build relationships to foster trust between IT and the business
Own the ticketing system by leading escalation meetings with the team to advocate for the end user experience. Develop and share reports to track metrics, trends, and establish goals
Image and remediate endpoint devices such as laptops, desktops, and tablets. Manage and maintain the UEM/MDM platforms by ensuring stability, security, and operability
Set up and assist with all IT services such as phone, M365, printing, and applications
Assist with maintenance and tracking inventory of all IT related peripherals using a combination of automation tools, spreadsheets, and labeling
Maintain inventory levels by ordering equipment as needed. Follow cost controls and vendor selections updating the team as needed
Manage computer accounts by onboarding, transferring, and terminating employee access in a timely manner
Assist other IT team members with special projects by providing implementation support for technology rollouts
Escalate issues to appropriate IT person, consultant, or vendor while maintaining communication with the end users
Assist with employee training. Author and maintain KB articles
Participate in after-hour support as part of the IT team as needed
30-40% travel to Coop locations during normal work shift
Other duties as assigned by manager
Qualification
Required
High school diploma or equivalent
Excellent written and verbal communication skills
Highly organized with the ability to prioritize, triage, and bring structure to complex or fast-changing environments
Customer service driven mentality with passion for helping others
Ability to maintain strict confidentiality
Technical aptitude, love of technology, and willingness to learn
Willingness and ability to travel within CVC's location footprint
Must possess a valid driver's license
Preferred
Associate's degree in information technology, Computer Science, or related field
3–5 years of IT experience or equivalent combination of education, hands-on technical work, and customer support experience particularly in lean environments
Exposure to networking, subnetting, DNS, M365, and server infrastructure a plus
Benefits
Paid time off
Annual profit sharing
Paid holidays and additional annual floating holidays
401K with a company match well above the market average
Medical insurance – 70% of premiums covered by Country Visions Cooperative
Optional Health Savings Account with a large company match
Dental and vision insurance
Flexible Spending Account
Paid Parental Leave if eligible up to 40 hours paid
100% Company paid Life Insurance, Short-Term Disability, and Long-Term Disability
Employee Assistance Program
Health and Wellness Program
Company
Country Visions Cooperative
Country Visions Cooperative is a membership co-op providing agronomy, grain, energy, and retail services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase