Exol · 17 hours ago
Senior Customer Communications Specialist
United States
Full-time
Remote
Senior Level
$87K/yr - $120K/yr
5+ years expExol is seeking an experienced, strategically minded, and creative Senior Customer Communications Specialist to drive our business narrative and significantly impact our commercial success. The role involves collaborating with cross-functional teams to execute Creative Strategy, produce strategic messaging, and develop high-quality communication collateral, primarily focused on Proposal Building and Sales Content Development.
Artificial Intelligence (AI)Generative AIInformation TechnologyLogistics
Responsibilities
Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision
Assist in conducting market research and competitive analysis to support the refinement of existing communications
Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership
Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development
Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations
Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development
Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience
Act as a brand champion, ensuring consistency in messaging and visual identity across all materials
Support the coordination of production resources to capture images and videos that reinforce brand storytelling
Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise
Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective
Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions
Qualification
Required
Bachelor's degree in communications, Graphic Design, Marketing, or a related field is preferred
Minimum 5 years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral
Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience
Strong understanding of complex sales cycles in a B2B environment
Strong project management skills: ability to multi-task and manage multiple projects simultaneously
Exceptional written and verbal communication skills, including interviewing, writing, and editing; ability to articulate complex technical concepts to diverse audiences
Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint
Preferred
Prior experience with a supply chain, material handling, or robotics company is preferred
Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred
Experience with project management tools (e.g. Asana, Monday, Smartsheets)
Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred
Benefits
Medical
Dental
Vision
Disability
401K
PTO
Other benefits
Company
Exol
Exol is a robotic logistics platform that combines robotics, AI software, and nationwide delivery for businesses.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase